Club Fetch

Toby absolutely loves going to Club Fetch—he even knows the route, and as soon as we get close, he starts getting antsy with excitement. It’s clear how much the staff adore him, too. Every time we walk in, we’re greeted with a smile, and they always know Toby by name. When he is boarded, I never have to worry, because I know he’s in a place where he’s well cared for, happy, and surrounded by people who truly look after him. The daily Instagram posts are such a bonus, giving me peace of mind and letting me see how much fun he’s having. It makes me feel so good knowing he’s somewhere he loves to be, and in the hands of staff that takes such good care of him.

Club Fetch is the perfect place to board your dog in Charlotte! The staff is not only extremely friendly, but also very knowledgeable. They truly treat your dog as if it were their own while you’re away, which gives such peace of mind. Highly recommend!

My sweet Turkey loves Club Fetch! He always gets so excited when we pull in for daycare, and is always greeted by lovely, smiling staff who are excited to see him as well. These staffers genuinely care about my little boy. As someone whose dog is my whole entire world, I can leave him there with confidence and an eased mind. They also have great special events with ADORABLE photoshoots, and are always willing to give Turk a nail trim if I ask! 10/10! We love Club Fetch!

Club Fetch saved the day! Memorial Weekend, I had to run out of town and the Dogsitter that we had booked was no longer available. This would have been our dogs first long ride and we didn’t want to chance it so we took a chance on Club Fetch. Lindsey was very friendly and you can tell she’s an absolute dog lover. She made sure to discuss the various packages that they offered and got us squared away. We selected the pack and play package where your pet would get cuddles and story time and we would get a photo report card of how he was going each day. The photos, while some were not good, did put us at ease seeing his face. Some of the photos were blurry, others seemed to have on a filter, or just a bad shot- nonetheless we were grateful for having them save the day. We made it to see my aunt (who was ill and hospitalized and back to Charlotte). Here is where our feelings dampened. Upon return, we were told about additional fees, that were not disclosed at drop off, additionally, we ordered a spa bath and they must’ve forgotten as they ran to do it after I called and said I was on my way and they brought him out soaking wet and not dried with no fragrance. To top it off, I was told that he wasn’t a fan of the dryer when he’s had several spa baths previously at another facility. The lady that assisted me upon my return was very lackluster and nonchalant and borderline rude. I stood my ground and told her what was covered with me upon my check-in and what wasn’t and I was told she was adjusting the bill. Oh, I forgot to mention, when I returned on Tuesday, they had me in the system for a 6 night stay and he was there for 4 nights. I was billed for a package for 6 nights and he was only there for 4…this is what the lady told me she corrected. I swiped my card, got our pup and left. Once I got home and reviewed the invoice I noticed that I was still overcharged. I called and left a message and the next day Lindsey returned my call and said she was getting the error corrected and refunding me a little more for all of the trouble. I’m on the fence about returning because my pup did return and had diarrhea for a few days. His vet gave him some meds for his stomach and now he is on the mend. Read everything before signing and double check everything. Keep in mind if you are boarding your pet during any holiday that there is an up charge for boarding during those “peak” times. I was told that over the Memorial Day weekend they had over 100 dogs there. They also offer doggie cookies as a sweet treat and an add on for your pup. I ordered a Memorial Day cookie and I was suppose to get a photo of him with it, but someone missed the mark. Not sure, if we will return but this first time visit was definitely chaotic.

I have been taking my dog Meli to Club Fetch for a year. I could not be happier with the employees at club fetch. It gives me so much comfort knowing that she is well taken care of every time she goes to daycare and that she doesn’t have to be at home while I’m at work. She loves playing with other dogs and every time I pick her up at the end of the day her tongue is hanging out of her mouth and she has a big grin on her face! I highly recommend every service at club fetch. Meli also gets groomed there and she looks adorable every time! It’s nice because you can drop them off for daycare and they can get grooming services while they are there. Thank you club fetch for making our babies happy and safe!