Pawderosa Ranch

I had my dogs stay here a few weeks ago and forgot to rate their stay. I have a Great Dane that is a giant scaredy cat and he wouldn’t walk into their office because he is scared of thresholds and floor changes. They have a nifty side entrance that is great for skiddish dogs. They called me while I was driving to the coast and advised he was having a hard time getting into his kennel as in lock all his legs and wouldn’t go in (giant boy) so it took them about an hour to get him in. They informed me of all this to keep me in the loop and we waited to see if he would adjust and he did. They are super communicative and friendly and professional and I was very happy with how they handled my dog that is very timid. I would recommend them to anyone for their facilities, communication and care and plan to use them again.

The team is always available and leave my dog smelling like a million bucks! In fact he doesn’t want to leave whether it’s been a couple of hours or a week! Always provides daily updates and pictures that let me know I picked the right spot for doggie daycare! 10/10 on service and communication! Don’t mess up and book somewhere else!!

After 10 years of being a Pawderosa customer, they’ve lost my business for good. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things: their hours. A few weeks ago, Pawderosa asked their customers to fill out a survey. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. Trying to find time to drop off my dog without running into their lobby closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Weeks later, my wife arrived 5 minutes after 12 to drop off our dog. I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we’d be able to clear the air and receive an apology. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to. Hannah called me from her personal cell phone (perhaps to avoid the call being monitored) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me “no one” and that she’s the top of the line due to the owner being a busy entrepreneur who doesn’t speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah’s message, saying that I am “a bad vibe,” “hostile,” “irritating” and that I am a “problem client.” Amanda’s idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. My wife asked what specifically I have done to warrant these labels and Amanda said “well I don’t know off the top of my head.” When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my “vibe”. Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it’s a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a “problem client” as accused, and I did have some constructive feedback for them in 2017 — nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I’m back in high school being gossiped about by the mean girls.

I love bringing my dogs here. They always seem to be happy when we pick them up and worn out (in a good way) when we get home. They have so many events and parties here and the cutest pics from those events of our babies. They also give report cards which I love. Staff is super friendly. Only downside is they don’t do daycare on the weekends, but would definitely recommend!

I cannot say enough good things about Pawderosa Ranch. My dog went to daycare at Pawderosa for about a year before we moved to Austin and he LOVED it! He would always get so excited when we turned the corner on Clydeville Road. The staff are incredibly passionate about dogs and are very thoughtful and professional. They were very knowledgable about how to support my pup through his various challenges (broken leg, crate training & fear of big fluffy dogs) and I appreciated the daily report cards. When it was my first time leaving my fur baby overnight for a trip they patiently answered all of my check in calls and emailed me pictures. The parties they throw for the dogs every month are so fun and I will treasure the pictures forever. The prices are fair for the value and the package deal helps. The staff always made me feel heard and supported and even more important my dog was always happy and cared for.