Overlook Restaurant

We were seated and they were very slow. There were maybe 3 other tables being tended to, and a server came to the table next to ours twice but no one ever came to our table to even greet us or take our drink orders. We waited for almost 10 minutes without anyone approaching us so we got up and walked out. We went down the road to the Double Tree, rooftop restaurant, was seated within 5 minutes, greeted almost immediately and drink orders taken all within 5 minutes and they were slammed. No excuse for the lack of prompt service. I've stayed at the Crown Plaza in Rhode Island on multiple occasions and frequented their onsite restaurants/bar and was always taken care of quickly and professionally. Very disappointed with the Ashville location.

The Overlook Restaurant is a dining experience I look forward to when heading to Asheville NC. The dining room is spacious with plenty of natural light (and sometimes you can spot a zipline landing just outside the window!) and is beautiful. The food is delicious (the breakfast bar is a favorite) -- but here's their secret sauce: the staff/servers. Some have been there for years. They're friendly, very attentive to needs, and make you feel like, well, like you're home.

Stopped by here for a quick dinner and had such an amazing time all around. Food was delicious, cocktails crafted perfectly, atmosphere was incredible, and staff was awesome! Thank you. Can't wait to stop by again soon.

Dined here for the first time, arrived for brunch. The food was fair, but nothing exceptional, and the prices were reasonable. Entering the hotel lobby, it was beautiful, clean and very elegant, and the restaurant looked relatively nice to sit down. First impression was the meal would be elevated to match the surroundings. The waiter was nice, but slow to refill our drinks when they were empty, even with only 4 other diners. The buffet was clean and the food looked appetizing, but it was bland and basic. The coffee was bitter and tasted old. It could not be disguised, no matter how much sugar and cream I added. The yogurt parfait bar was the best part of the dining experience. Overall, not the greatest restaurant food, but not the worst. I would dine there again, but next time I'll just know what to expect.

LOOKS CAN BE DECEIVING - Cautious Consideration Advised: Unfavorable Dining Experience It is with a heavy heart that I feel compelled to share my recent encounter at this particular restaurant. While the dining room may exude an ambiance of sophistication and elegance, it regrettably fails to uphold the standards of quality and cleanliness that one would expect from a reputable establishment. Firstly, it is disconcerting to note that the restaurant received a sanitation score of 95, which is deemed unacceptable for a dining establishment. This rating raises concerns about the adherence to proper food handling and cleanliness protocols, potentially compromising the well-being of patrons. During our visit, my companions and I ordered two burgers accompanied by fries. To our dismay, the quality of the food was remarkably poor, both in terms of preparation and hygiene. Tragically, the aftermath of our meal resulted in an unfortunate bout of food poisoning that lasted for an agonizing five hours into the night. The physical discomfort endured during this time left us unable to find respite in sleep. It is disheartening to report that when we reached out to the management, comprised of individuals named Lori, Amy, and Kacy, their response regarding a possible refund was disappointing. They explicitly stated that no reimbursement would be provided, displaying a lack of empathy and understanding toward the distressing situation we experienced. Considering the circumstances, I strongly advise against dining at this establishment. The combination of low food quality, unsatisfactory cleanliness standards, and the unwillingness of the management to address customer concerns leaves much to be desired. I encourage you to explore alternative dining options that prioritize customer satisfaction, hygiene, and culinary excellence. Please exercise caution and make an informed decision when selecting a dining venue that aligns with your expectations and prioritizes your well-being.