PetSmart Grooming

Great staff,very friendly and always willing to help If you ever in the area and you need something for your dog this is a place to go.

I took my cat to get in to be groomed and honestly I'm not sure that they did anything. They said they couldn't work on him and ive been taking him to be groomed for 7 years and never had a problem with him. They said they called me and that's a lie. I didnt have one missed call but I got the texts. They also called me days before my appointment and it went through just fine. I only paid because im nonconferational but I will be telling people how awful of an experience I had here. Wasted $60.

I recently brought my small 5lb dog to PetSmart for a simple nail trim. We arrived behind another small dog of a similar breed, just a bit older. It was clear that the older dog was very nervous. The groomer took him back and immediately placed him in a tight neck harness. As she began the nail trim, the dog started to squirm and whimper. Instead of comforting him, the groomer raised her voice in frustration—twice. At one point, she had the dog in a headlock, visibly agitated. It was upsetting to witness. I couldn’t take it anymore and walked away while my husband stayed with our dog. Even from across the store, I could still hear that poor dog. Then I heard a loud yelp—and another. I turned around to get my dog and saw my husband walking toward me with our dog. He said, “We’re out of here.” On the way out, we spoke to a PetSmart associate and shared what we had seen and heard. His response? Nothing. We told the cashier as well—still, no concern, no reaction. I understand that the grooming area may be run by a separate team, but if PetSmart allows them to operate within their stores, they should take responsibility for the behavior and treatment of animals there. No pet should be handled that way, especially when already anxious or afraid. I'm writing this review so others are aware of the poor handling we witnessed and the store’s complete lack of concern afterward. Pet parents deserve better—and so do our pets.

2 issues. 1. When I brought my dog in I showed them pictures of what I wanted and I felt like they rushed me and didn’t actually pay attention to what I asked for. I attached the reference pictures and her haircut she ended up with. They kept her ears big?? And most of it was uneven and felt rushed. 2. They told me it would be 3-4 hours. It ended up being 5 1/2 hours and I’m sure my dog just ended up being in a kennel for at least 4 hours. Why schedule them at a certain time if you aren’t going to be grooming them then?? I felt like the staff were not very professional either.

This is was my second visit at that location. My first visit was satisfactory but my last visit was horrible. Both of my frenchies skin were dry and they were irritated. They would not stop itching right after the visit. The visit was rushed and barely lasted 15 minutes per. Their ears were not properly cleaned and one of them develop an eye irritation that same night. I will not visit that location again.