Petco

I usually go to Petco in the Forum for ALL of my animals' needs. l have a dragon and a tarantula that require LIVE insects for food. In the past I would order a quantity and size at the register. Very convenient and was a catalyst for other inquiries and sales. Recently, they changed the whole process. Now, crickets are pre-bagged and located in the aisle with other reptile products. The have various sizes and quantities. The problem is when they bag the crickets, they are prevented from eating or drinking. Therefor e they die very quickly. The last batch I purchased nearly half of the crickets were dead within 24 hours. Extremely disappointed.

Granham helped me find the perfect friend for my ferret Bandito. There was another staff member who also helped me!! But I couldn’t catch her name, but she was just as helpful!!! - Instant friendship for these two, staff were both knowledgeable about Maisies play style, and social skills!! Thank you both for allowing me to give my buddy a new friend!! They’re already happily ripping apart my living room ❤️🤣🤘 this truly is the best day ever!!!!!!!

I would like to give a big “shout out” to the grooming crew at the Dynasty Drive location in Fort Meyers for helping me take the gum off of my poor dog‘s foot after we went to Home Depot. They were so kind and took care of me right away. Poor Christi and I didn’t know what to do and they were so helpful Makayla had no problem handling “Christi” she knew that they were helping her… Thank you! I have been a “ Petco” customer for many years and have always had wonderful customer service no matter what location I visited

Went to Petco for the first time in a while and they didn’t have what we were looking for. I had recently placed an order for an automatic shipment of some of our most common products and for whatever reason, Petco shipped one of my items from my order, which way cat litter and then cancelled the food order! I was very annoyed because I had a 40% off coupon on my first shipment, then 30% and then it would be 20% off from then on moving forward. I figured I would try it because of the large 40% off initial order, but naturally they shipped the $20 item and then cancelled the 2 bags of $80 dog food and the $45 cat food bags. Seriously, that’s why I placed the order in the first place was to save the $ on the larger ticket items. So my husband and I went into the store to see what happened and to see if they would honor the price in the store. Not only was the associate rude and extremely unfriendly, he was very unhelpful! It was almost as if he didn’t believe me when I was explaining what happened with my order. After some time of looking through my emails, I was able to pull up my order and of course he saw what happened and didn’t even offer to make it right. He didn’t want to give me the discount on the items in the store nor did he want to honor a sale price for an item online that was cheaper than the store price. I asked if he could check the stock of a life jacket for our small dog in a different size than what they had in the store and he refused. I don’t usually post reviews, but I was extremely disappointed with our entire experience at this store and won’t be returning. To top it off the bathroom was disgusting and looked as if it hadn’t been cleaned in a long while - just gross! No toilet paper, no hand towels, no toilet liners and just filthy sink, floor, toilet and it had a sign in the bathroom stating they value cleanliness and customer satisfaction

Jamie went over and above to help me on several occasions! She did a wonderful job with grooming Dude , she was very helpful in every way, and very professional! We both had a great experience and we will be back for sure!