Petco

I have attempted to purchase Frank the yellow Mbuna lab that is being kept in the bottom of their aquatic plant tank for years now. This fish has been here for over two years and I’m always told that frank is too aggressive to be sold, however the employees never ask what setup I have, or of my ability to care for Frank. They belittle me by saying I couldn’t give frank the attention he needs. I am an avid fish hobbyists with 6 tanks currently. I have both an empty 75 gallon and an over stocked Mbuna tank, for those unaware over stocking greatly limits aggression. My household spends about 6 hours a week doing water changes and fish maintenance. I know we could give frank a better home than he has now, yet I’m never allowed even a conversation. The employees all get incredibly rude when I ask to buy frank and state he’s their mascot. These fish require at minimum 55 gallons and prefer to have a rock hardscape to hide in. Petco is keeping this fish in what I would estimate to be maybe 30 gallons with no hardscape to hide under. I don’t understand why the employees aren’t attempting to rehome Frank, based on my research y’all’s policy is to only refuse sales if the customer can’t or won’t properly care for the pet, that is not the case here. They were even rude to my daughter when she told them it was her birthday all bc we wanted to buy Frank

We love our Rory 🥰

The decorations we got from petco to add to our tank were beautiful!

Shut this place down immediately. The animal cruelty is the worst I have ever seen in any pet store, even when compared to other locations. The birds have frayed feathers and improperly clipped wings, and they seem lethargic. But this doesn't even compare to the state of the fish tanks. They're full of toxic algae and the water is so thick that you can't see all the way through it. They leave dead fish in the tanks for so long that you'll find several laying at the bottom of the tank instead of floating at the top, while the few fish left alive miserably swim around them. Even the algae eaters die in those disgusting, horrific tanks. I had never seen a fish tank so bad in my entire life until I went to this store. I walked right out after seeing it. DO NOT GIVE THESE PEOPLE YOUR MONEY. Edit after the response from Petco: "Please contact us directly" lmao what a joke. You have all of the information you need right here. A phone call is unnecessary. If you show such "unwavering" dedication towards the wellbeing of your animals, you should be taking action without even needing a phone call. Your corporate dancing disgusts me. Try actually doing something about this animal cruelty, rather than just trying to save face by pretending to care. Take it seriously by demonstrating change.

I had such a nice interaction with one of your employees when she checked out my purchases. Her name is Katelyn. Such a warm, friendly, interested and positive person. Good customer service is rare, so when you experience it, it stays with you.