Hounds Town - Wilmington

Max had a great time during his visit to the doggy day care. Great hospitality by the staff and felt very comfortable with placing him in their care and supervision !! Will definitely use their services soon !!

My boys absolutely love Houndstown! The workers are always so friendly and truly want the best for my babies. Before we could even get them boarded, they had a temperament test to make sure they were okay to play with other dogs. I love how they do this, so I know my babies will be safe with them! We’ve now had our dogs boarded with Houndstown twice and each time my dogs come back happy and tired! They also post daily videos on facebook so while I’m away, I can still look forwarded to what my babies are up to. The price, service, and everything else gets an A+ from me!

My dog was able to go there for a free evaluation a day of doggy daycare and They made sure to give me all the information I needed and even let me see behind the door into the kennels so it gave me a lot of comfort knowing that he’s gonna be in a good place with dogs with a similar energy level. They also gave us a report card so we could see how Franco was during the day and generally he is super tired after being there for around seven hours so I am happy.

⚠️ BEWARE ⚠️ DO NOT SEND YOUR DOG HERE! Update 08/22/2024: Both of my dogs now have Giardia and it is highly likely that they contracted it here as they boarded for a week and that is the only place they'd been before showing symptoms. I have emailed Scott and corporate with no response on this issue from either party. Keep your puppies safe, stay far away. ________________ My dogs unfortunately boarded with Hounds Town Wilmington for a week, and they were returned to me in a shockingly disgusting state. Both dogs were covered head to toe in urine. Their fur was a slimy mess, and the urine odor was incredibly strong. One of my dogs was so matted that I had to have her shaved at the groomer. According to Scott, they keep their playrooms and townhomes “as clean as humanly possible,” but “when you have multiple high-energy dogs playing in a room together, it is impossible for them not to get dirty.” He would like you to believe that this is nothing but the result of normal dog play, which is actually insane, considering they were covered in urine, not just dirt. I understand that dogs play rough and will get dirty, but this level of filth is ridiculous. I was not expecting a squeaky clean dog, but I was definitely not expecting a dog that looked like they had been left out on the street. On top of this, my dogs became ill very shortly after their stay. Considering they had only been at Hounds Town before they began to show symptoms and were returned to me in the condition they were in, one can only assume they picked up something there. It is truly unfathomable what you are paying for with this facility. Your dog is essentially placed in an empty room with nothing but a cot and a water bowl—no toys or play equipment. They are left to roll around in urine and probably feces with several other dogs. Scott says that they are not sitting in urine all day, but he also told me that when he enters the room to film the dogs, sometimes they’re jumping in pee that they hadn’t had the chance to pick up yet, so I wouldn’t be too sure. Another excuse was that sometimes there are just too many dogs, making it humanly impossible to keep up with picking up after them quickly. If that is the case, then maybe the procedures need to be evaluated. I am not only displeased with the service I received but also with the lack of concern from Scott. He did not seem at all surprised by the fact that they were covered in urine; he was more upset that they hadn’t been given a bath to “1) wow you with service and 2) avoid just this kind of situation”—aka, hide the fact that they had been covered in pee all week and that their facility is disgusting. Ultimately, my grooming bill was covered, but my request for a partial refund in addition to covering the grooming costs was denied because apparently "they had the best of care". If you want a filthy dog, lots of stress, and extra bills to clean up the mess this place causes, then this is the perfect fit. I never leave reviews, especially not negative ones like this, but the service—or lack thereof—that I received is unacceptable. If I could leave -5 stars I would.

Hounds Town is by far the best dog boarding and daycare in town. The facilities are clean, the employees are well trained and polite, the customer service is excellent. I know my dog is well cared for, safe and happy at Hounds Town. This is a top notch establishment that I can depend on to care for my dogs and to provide excellent service. Edit: added pics from our most recent stay. Domino has gone to houndstown several times this year. We are always so happy with the care and attention he gets. I highly recommend the spa package. No one trims his nails better!!