Pup-N-Cuts

I’ve been bringing my dog here for grooming and overall have had a really positive experience. They consistently do a great job and my dog always comes back looking clean, well groomed, and happy. I also really appreciate how knowledgeable they are. They take the time to explain what my dog actually needs vs what’s optional, and I always feel like the recommendations are honest and not upsold. The only reason I’m not giving a full 5 stars is because communication can be a bit limited while your dog is there. If appointments are running longer than expected, it’s not always easy to get an update or reach someone quickly, which can be a little stressful as a dog owner. I’d feel much more at ease with a clearer way to check in during those times. That said, the quality of care is excellent and I do trust them with my dog. I would still recommend them, just with that small note about communication.

We LOVE pup n cuts! Omar always has our girl looking beautiful. She is very anxious especially when it comes to her nails and she has typical lab skin allergies, but they manage to work with her and get the job done. I appreciate their patience in getting to know our dog so that she becomes more comfortable after each visit.

I have been a loyal client of Pup-N-Cuts in Brookhaven for many years, but after our last two experiences, I can no longer recommend them. The quality and care I once valued have been replaced by a complete disregard for instructions and extreme wait times. On my last visit, I specifically noted that while my dog had some mats, she was NOT to be shaved to the skin. My regular groomer has always respected this, but this time—after a five-hour wait—she was returned to me completely scalped. It was a $150 "hatchet job" that ignored my explicit requests. The pattern continued just days later when my partner brought in his 8lb puppy. Despite his notes, the puppy wasn’t groomed as requested, and it again took over five hours for a result that looked rushed and unfinished, costing nearly $100. As a supporter of local, family-owned businesses, I find it shameful and disrespectful that a long-term client would be treated this way. I’ve already contacted the front office to express my disappointment, but management hasn't bothered to follow up. It’s disheartening to see a neighborhood staple lose its standard of service and ignore loyal customers. We will be taking our dogs elsewhere from now on.

Pup n cute came highly recommended and decided to try them. On 2/26/26 we dropped off my Toy poodle Teddy for his scheduled appt at 12 noon. Was told it would be 4 hrs. We were very specific with our request. We asked for the Toy Poodle “Teddy Bear” cut and showed a reference photo to ensure there was no misunderstanding. We also clearly stated that Teddy’s tail and ears were not to be cut. Upon pickup, I paid and then they brought my Teddy back to me. What they did to my dog was terrible. They had shaved him down. His tail was shaved and his ears were cut. I expressed my disapproval of their service. Told them they went against my wishes and there was no reason for him to be shaved down like this, because he was not matted. Candace did not offer no apology and said she would find out what happened and get back with me the following day. She never did. On 2/27/26 around 6pm I emailed them, it took the owner Anita 3 days to respond back. Didn’t offer an apology for my terrible experience, or a resolution. All she said was “ Thank you for reaching out to me about this experience. I will speak with my team today to gather a bit of information as well as review footage. I will follow up with you today. It is 3/11/26 today and I have not heard from her. Ignoring a customer’s attempt to address an issue demonstrates a level of disregard that is both unacceptable and unprofessional. What has been most troubling is not only the service itself, but the complete lack of accountability, professionalism, and communication afterward. I would have happily given them another opportunity, if they would have taken accountability. I will never recommend this grooming location not matter how many awards they win. Small businesses thrive on trust, reliability, and respect for the community they serve. It is incredibly disappointing to see those values neglected in this situation

Both of our girls are in heat, but Pup-n-Cuts was amazing as usual. They always are kind and loving, patient with my questions, and our girls come out happy and looking beautiful as ever. I am incredibly grateful for Anita, Jada and all of the wonderful staff that help out and listen so carefully to me even though I probably just trust; we’ve been coming for 4 years and it’s always great customer service and my dogs are happy! Thank you!