Petco

Dyson provided amazing customer service at Petco! He was very helpful, patient, and knowledgeable. He took the time to answer all my questions and made sure I found exactly what I needed. His positive attitude and professionalism really stood out and made my experience enjoyable. Petco needs more employees like Dyson highly recommend asking for him if you visit!

Came in since I needed orijen food, only sold in a brick and mortar at Petco. Was pleasantly surprised when I walked into a clean store where every employee I passed shared pleasantries with me and asked if I needed assistance. While I was checking out the cashier also asked about my pet. Was probably my best experience I've ever had at Petco

absolutely love this hoodie! The sizing is spot on, and it fits my dog perfectly. The material feels great and looks adorable on them. Definitely worth the purchase!

So I'm giving this Petco a 3. Because it's hit-or-miss. I have been in here at times and dealt with certain employees, mostly, in the fish section, and they're very helpful. Patient explaining things to me, but I've had 2 negative experiences at the register. The first negative experience came after trying to return filters, they recommended. The original filters that came with the aquarium kit i purchased didn't seem to be working. They told me that I had the wrong filters. And I bought the ones they recommended but then they didn't work either. So I was back-and-forth a couple times trying different things. My water was black them green. I brought my water up here to be tested. Tried several products. Nothing was working. Finally went to the Laurel store and figured out what the problem was and corrected it.And when I came back here to purchase the right filters, they wouldn't return the original filters.They recommended i but, due to their return policy. I guess I spent 2 extra days trying to save my aquarium and so they refused to give me credit. Whatever, then today I'm in there and I'm again purchasing an airater, because I have a fish that I purchased here who is not very happy. He's grasping for air at the top of the tank. I've had 3 that have died from here. I go to check out and from the get the cashier wasn't very friendly, the cat scratcher that I purchased someone had torn off the code and she looked at me like i had 2 heads but said nothing. Then told me she can't ring this up because it doesn't have a code. Again silence for a moment. I said okay do you want me to go get another one? She says, yeah, and then she says, but you can take this one because it doesn't have a code on it. So in other words, she wanted me to go grab one that had a tag, but take the 1 that didn't have a tag on it which was fine but again wasn't explaining herself. Was just kind of staring at me blankly, was not very friendly. I told her I thought I had some rewards on my account and she was like, no, this account does not again, I said, okay, don't worry about it. Staring and silence again. I said don't worry It's no big deal just proceed. Then, the cashier next to me said something to her and she lit up with a smile and was answering her back jokingly then comes back to me with her blank, why do I have to deal with you Face. I just don't feel that's the way you treat people. I used to go to the Petco in laurel, but I moved so I've been coming here. I never once had a bad experience with the Petco in Laurel. And I also never had a fish die and I've bought several fish and snails from them. Half the time I come here, they don't have the equipment I need.And I have to go to laurel to get it. In fact, I had to go to laurel to find out what was wrong with my aquarium that I purchased here. I will assume because i'm a positive person that maybe I misread her and I will give them another chance but if I have any more problems with the store or the products I buy from here , I will not be returning period.

Brought my young kids here to look at the various animals they have. The manager, Steve, was amazing! He spent a lot of his time showing and discussing every type of animal in the store, keeping the kids thoroughly engaged. The animals all also appear happy and healthy. Animals I have purchased here in the past have all done well and prices are good.