Sierra Animal Hospital

Our dog had an issue with his paw, I called, they got us an appointment right away. Everyone was great with our dog, he doesn't typically do well at the Vet. They did a great job with him. He had to have surgery, they kept us in the loop every step of the way. I felt the price we paid was very reasonable for the services we received.

BEWARE: I would give them a zero stars if I could. Dr. Biggs is the worst! I took my sweet little miniature Labradoodle to Sierra because she was making coughing choking sounds. Dr. Biggs asked me to demonstrate the coughing choking sounds three or four times. I felt like she wanted to watch the video later to get a chuckle. They did an x-ray and supposedly had a specialist read the results. They said they would call me asap once they had the results (possibly the same day)after many calls more than 24 hours later, they said she was fine (dr. Biggs didn’t bother calling me. She had her assistant call us.) Our bill that day was $1000 and when I asked why they needed a specialist to look at her x-rays DR. Biggs said it was best. Now I am in my early 60s and I’ve had animals all my life and have never been told that. I agreed because I was concerned for my baby. While we were at the office I asked if they could check her urine as she has had stones in the past, and they actually stuck a needle into her bladder instead of just taking her outside and getting a catch. My baby came back into the room, scared to death after that. I called a couple days later and left a message for the manager as I wanted an explanation. The manager called me back later (leaving a vm)without talking to me and assumed what questions I had saying “they didn’t want to leave any stone unturned” which was why they wanted a specialist to read the X-rays which sounds ridiculous because if they were that concerned, they might’ve wanted to call me back. I felt that Dr. Biggs hurt my baby without any regard for her. It’s been six months and I’m still mad. I’m not speaking for all the vets at Seirra as I have heard they have good ones but the manager and Dr. Biggs was terrible! Heads up: I will be asking for her file and the x-rays and the name of the specialist that said she was fine. I ended up taking her to Blue Pearl where she ended up dying a couple months later of issues in her lungs that was clearly noticeable on x-rays. I’m still mad. I’m upset because she passed, but I’m mad because they should’ve seen this but instead they just charged me a bunch of money and sent me on my way.

I have, unfortunately, had to visit Sierra Animal Hospital several times over the last few months…. For each of my three fur babies lol (two male cats and one German shepherd!). All is well, praise God, and a big thank you to Dr. Johnson and team!! Dr. Johnson is the absolute best veterinarian Ive worked with, her care and compassion for animals is clear while she exemplifies what any medical professional should be; deeply knowledgeable, thorough, thoughtful, methodical, grounded, compassionate, and professional while still being warm and welcoming. She is thorough in not only her medical practice but in explaining veterinary care in lay terms so everything is easily digestible in order to make the best plan of care for your animals. Additionally, I love that they always take stress and environment into consideration—it’s one of the ways I know that this office truly cares about what they do and it’s never about money. If I brought in one of my pets and due to them being stressed or something else going on, they’ll take a break and schedule time for me to come back again to try again and don’t charge another penny. This has happened twice for us and I’m always left knowing that my pets well-being is top priority. Everyone in the office is always kind, and I trust them wholeheartedly with my pets, every time. I also trust them not to price gauge me or charge unnecessarily for things, as costs are always openly discussed before any tests or treatment even occurs. If things were to be expensive, I fully trust in the rapport Dr. Johnson has built with me, I know she would tell me what is and is not necessary and in what order to proceed with care to also be financially mindful. I cannot sing their praises enough! Unless it’s an emergency and nobody is in office, I will always go to Sierra!

The entire staff demonstrates genuine care for both their patients and their pets. The veterinary technicians and doctors dedicate ample time to thoroughly diagnose, clearly explain, and thoughtfully treat each case. I highly recommend this veterinary practice. I’m so happy I found them for my Lab puppy!

Above & Beyond is an understatement. I have 4 pups and they help me manage the Healthcare for all 4. They have fit me in last minute to help me countless times. This vet deserves it flowers. The whole staff!