DeZavala-Shavano Veterinary Clinic

We’re a military family and have used veterinarian services for six pets all over the world. Our family feels very thankful to have found this veterinarian clinic after using another one when we moved to San Antonio that we did not like very much. They have seen blizzard for several years and several of our cats. Blizzard was my world. He has lived all over the world with us. He started having massive seizures several years ago, and they got to the point that medication wasn’t helping. He was 12 and his quality of life was going downhill faster than we hoped. I kept changing my mind for months about euthanizing him. It was one of the hardest things that I’ve ever done, but this clinic went over and beyond for our family and I can’t be more thankful. I feel bad for not remembering the veterinarians name that was with us that day, but she was so warm and kind and I just want to tell her thank you.

The only reason this is a 3-star review was because of the kind staff and vet techs that assisted my family during our difficult time. Long story short, we took our sick dog in and had Nanez as our vet. While his assessment was correct about our pet passing away at any time, there was a sort-of short and callous approach about everything mentioned during the visit. I get it, our dog was very sick and wasn't expected to live. But if the visit was based on how lax he was, standing up against a wall with his arms crossed during this visitation, almost without any human compassion, he would've taken my every cent. I'm not asking he jump through hoops on fire for us, etc., but human empathy and investment is free. He just seemed uninterested. Doing so in front of him, I got a second opinion from my cousin, who is a vet in Laredo. I do want to thank the blonde female agent with glasses that assisted us today (1-7-26) when taking in our deceased pet for cremation, unfortunately I didn't catch her name. She was very sympathetic and helpful, offering any and all assistance possible. I asked for a small favor, that our dog's paw prints be stamped on some paper or index cards before he was sent off for cremation. She did just that, even apologized for the prints not being totally perfect, which was absolutely okay with us. I felt a little better with her assisting my son & I. I'll be picking up my pet's ashes when they arrive and that'll be the last time I visit this location. So as long as Nanez is there, please do your research on finding a better location for your pet's healthcare needs. If you're ever in Laredo, please look up Dr. Marty Reyes for your pet's healthcare needs.

We have 2 dogs we inherited from family and one is about 14 years old and starting to have health complications. They have been so sweet and caring and awesome with her. The other is a big 7 year old pit bull who thinks she is a 10 month old teacup chihuahua. They are fabulous with her as well. We don't want to go anywhere else with our precious fur babies. Great Vets and great all around team. Try them for yourself. You'll see the difference in how they treat our four legged loved ones and us as well. ❤️

The most compassionate, knowledgeable, and caring veterinary team I’ve ever encountered. My dog, Snooki, spent about a week in the care of Dezavala-Shavano Veterinary Clinic, and I will never be able to thank this team enough. From the front desk to the nurses, techs, and Dr. Melanie Wilcox-Faulkner herself — every single person treated Snooki (and me) with so much kindness, patience, and genuine compassion. It was an incredibly tough and emotional time, thinking I might lose her, but every staff member went above and beyond — explaining updates clearly, listening with empathy, and showing such human connection and respect. Dr. Wilcox-Faulkner is a real-life superhero who never gave up on my girl and gave me back hope when I needed it most. Snooki is now slowly getting better each day, and it’s all thanks to their dedication, skill, and heart. They didn’t just care for a sick dog — they cared for a family member. I even want to shout out the wonderful front-desk woman and her sweet daughter who let me meet the clinic cats one day — that small act of kindness meant the world when my heart was heavy. I got Snooki my freshman year of college, and now, years later, I’m in my final class before graduation — and because of this team, I get to finish that chapter with her still by my side. ❤️ Thank you to every single person at Dezavala-Shavano Veterinary Clinic for your compassion, professionalism, and heart. You’ve truly changed our lives for the better. — Catherine G. & Snooki 🐾

Today was a hard day. I had to say goodbye to my cat, Kitty, who had been with me for 12 years. She was very sick, and despite the team at Shavano Park Veterinarian Clinic doing everything they could to help her fight through the infection, she didn’t make it. Throughout the entire process, the doctor and staff were incredibly compassionate, honest, and supportive. Putting down a pet is never easy, but they made the experience as comforting as it could be. I never felt rushed or out of place, even when I was emotional. They gave Kitty dignity and gave me space to process it all. Their kindness truly made a difference. I highly recommend this clinic to anyone. The level of care and customer service here is some of the best I’ve ever experienced at any vet’s office.