Petfolk Veterinary & Urgent Care - Sandy Springs

The young woman I met for the initial intake was very friendly and informative: She shared information about the Petfolk membership. The membership will provide a savings for future dental treatments as well as discount several medical treatments including a no fee exam. Dr. Windsor was thorough as well.

I have a complaint about Petfolk Veterinary. I brought my cat there and was given an estimate of almost $2,000. I explained that I cannot afford it upfront, and that my pet insurance company was willing to pay the full amount directly. The staff at Sandy Springs told me they would follow up with me, but they did not. Every time I called, I had to repeat my situation because proper notes were not documented and communication was poor. I had to drive 45 minutes to the clinic and also contact my insurance company myself and put them on the phone. After several weeks of delays and being placed on hold, I was suddenly informed by text message that they do not accept direct payment from my insurance company. This is contrary to what I was initially told. My cat is not feeling well, and now I have to start the process over with another veterinarian. I am extremely disappointed with the level of communication and coordination provided.

I can not recommend this place enough! I came in on a Sunday morning as a walk in to get my brand new 8 week puppy examined and they were so sweet and got me right in! The staff, my nurse and the vet were BEYOND sweet, friendly and super knowledgeable! As a new dog mommy I was anxious and had all the questions and the sweet Vet reassured me, answered all my questions and loved on my new baby. 10000/10 ✨

I’m pretty selective about my fur babies care. I worked in vet clinics and know when it is genuine compassion or just doing my job from staff. This team is invested in you and your babies. My friend recommended Petfolk to me. We may not be friends, but this is a tremendously caring practice, and I am recommending Petfolk to you.

I originally moved from my old vet to PetFolk because PetFolk is modern with online scheduling, completely electronic records, two-way text message communications, 7-day/week availability (with no extra charge for weekend appointments), and 24-hour access to nurses/clinicians. The quality of care is terrific. Today I took my two miniature poodles in for their annual exam and Dr. Murphy was extremely thorough, going back through each dog’s entire medical history making sure every previous issue had been resolved. She then detected a slight ear infection in one dog that I was completely unaware of, and she later carefully reviewed the ear culture results with me so I could understand exactly what she was describing. At the end of my appointment, she spent extra time with me discussing ways to reduce the dog’s dental plaque buildup between annual cleanings. And the office staff is super friendly. Today both Elexis and Jasmine were involved with my dogs care and they both excitedly greeted my dogs and treated them as if they were their own. Elexis was great at calming Bella, who gets very nervous in vet appointments. I’m extremely satisfied with both the quality and convenience of care. 10/10 - highly recommend.