Lilah Belle Pet Spa, Boarding & Doggy Daycare

Mikey was so great with Tucker! We tried to DIY groom him at home and came across some challenges… thankfully Lilah Belle was available and made him look so much better 🎉

This place is either negligent or doesn't train their groomers. The first time I went they shaved off all of one of my pom's whiskers (WHY??). They, however, did a better job with my other pom. I decided to go again a second time because his fur had gotten compacted a bit and had a few mats and he needed a bath. They SHAVED, and I mean SHAVED, my dog's fur. I requested and scheduled a trim, bath, and dematting. I did NOT ask them to SHAVE a pom which has a DOUBLE COAT AND IS ALWAYS A BIG NO NO. His coat may never grow back the same. It is absolutely a basic fundamental to not shave a Pomeranian like this. I will not be returning and I definitely suggest others do the same. UPDATE: The owner has responded to this review with lies unfortunately. My pom had a few mats (5, I counted before the visit. They were tiny pieces and in no way big) and some light compacted areas. He has been to other groomers with ZERO issues and is in no way aggressive. Given his coat was in no need of shaving, of COURSE he'd feel threatened by them destroying his fur. Having previously worked for golden doodle breeders, I know what heavily matted and compacted fur is. It would shave off in sheets. My pom's fur could still have fingers ran through it with ease. Regardless of what they thought the solution was, shaving a dog is NOT the services I paid for and NOT a solution for this situation. You do NOT shave a pom and their double coat. You CERTAINLY contact a dog owner before shaving them given they didn't have an appointment for SHAVING, they had an appointment for DEMATTING and TRIMMING.This was pure laziness on the groomer's part and I am not shocked with their response. Every person with a bad experience who has reviewed gets a combative response that attempts to push all blame off of Lilah Belle. As a business, I hope they do better in the future and learn to actually take accountability for their actions instead of arguing with customers about their wrongdoings.

They are super sweet, did a great job with my Yorkie's cut. They noted a few other things they recommended on what they saw for his comfort and functionality which I appreciated. We also boarded our Border Collie and Yorkie with Lilah Belle for a few nights. They were super sweet and they came back happy and calm. We called to check in on them and they kindly have us details on how they were doing. Great staff and great services!!

Yes, it's affordable. But the EASE and SPEED of service, the fun environment, the compassionate people... that's why they're the best! My dog is so dramatic and they had him taken care of so quickly and easily I was SHOCKED it could be so painless.

HORRIBLE!!!! Not worth the one star! The manager Tiffany is horrible. Rude and doesn’t care about her paying customers. I have been coming here for a while and haven’t really had any issues. Today however I took my goldendoodle in to be groomed and I was aware that she would be pretty shaved. When my husband picked up our dog he paid $150 plus tip (which was not worth the price) and he left. He got to the car and noticed she had blood on both her ears. Then looked and her dewclay was hanging on with blood around. He took her back in and words were exchanged. Tiffany told him to take her to the vet and they would pay but “things happen and Merry Christmas.” He took her to the vet and she left with antibiotics, anti-inflammatory, glued dewclay and a cone for a week. I called and spoke to this manager/owner of this place. Calmly asked what happened. I then asked if she would refund me after everything and not even a full refund but a partial or something. No sorry from this owner. No acknowledgment. Tells me she wasn’t bleeding when she left. I said she absolutely was and I have pictures and got her email. I asked her if that’s how she conducts business and with loyal paying customers. She said “things happen and there will be no refund and again told me that she wasn’t bleeding and to have the vet call her! She doesn’t care about her customers, dogs or her business. And I’ll make sure that everyone knows. Similar comments about the same thing on here. Seems like a pattern! See attached photos! Rushed job to say the least!