Banfield Pet Hospital

If I could give this place 0 stars I would! Front desk was extremely rude! Kept cutting me off! Tone deaf no sympathy for our pet or I. Provider lacked communication and expected for us to pay a 1200 bill when he never addressed my pets problems with me left the room had the assistant give me a huge bill and did not explain what was going on or why my pet needed these services done! I would never ever bring one of my pets here!

take advantage of the customer service satisfaction survey from Banfield after pick up, which Corporate usually sends. don't want to do it but we will report how enbarrassingly rude the girl was at the front desk. was so shocked at it, much as their lack of friendliness and good communication. (please) choose a different Banfield, who smile and act like they care about animals, and don't mind you being there. there's not many such locations but they do exist. speaking of Corporate hopefully Banfield won't become that too much. surprising she's even allowed to work there. 'she' wasn't wearing a name tag and we were too intimidated to ask her name. her mood seemed to however fluctuate. when she took our fur baby back for a split second she might have had a tone of niceness. after reading the other detractive reviews there's other reasons to not return to this Banfield location. don't be baited into an argument. it's like that's what they're trying to do when they are that disorganized, negative and contrary. we were doubly surprised at it as a woman we talked to on the phone a couple days earlier was polite. not this larger younger woman. Thercis no Love at this Banfield. just walk on and be happy. remember it's the Season to be grateful if you have a job.

My dog was brought here last July from Petsmart Hotel, we are out of town and Mason got sick while he was at the hotel. I am giving them a 1 star because they dont reply to my insurance email to get the SOAP notes while Mason is hospitalized, the reason why my bill has not been reimbursed yet. I tried to call them multiple times but it just goes to voicemail and emergency no to call. I also emailed them but no reply up to now. They are only good in collecting your bills, but WILL NOT help you reimburse it.

This place is horrible. DO NOT GO here if your pet is sick or need checkups. The Roxanne was rude and didnt care about if you pet lives or dies. We took our sick cat and they wouldn't tell us that we need to the cat take the hospital because they cannot do anything. They are just trying to overcharge you and keep charging you without telling you something is wrong. They care more for the money than your pets

Well horror story my dog's life was taken yesterday at this hospital and though they could lend me the money to put my dog to sleep in payments they couldnt lend me the money a day and a half to get my dog better or to run test I would have even have adopted her out if they would have fixed her and I couldn't afford it but instead I was told my dog was sick Wich was obvious that's why I brought my dog in on there free exam flyer they sent me then they told me how much it was gonna cost to find out what's wrong cuhz she had a temperature and the day before she was puking and the day I took her in she was pooping blood Wich is why I took her in either way when I took her in they automatically hooked her up to IVs they said just to keep her hydrated then they got her fever to come down but wouldn't run any test or do anything for her unless I payed them up front money so they came in trying to find different ways to come up with there money asking us to borrow money or some other way if we can think bout it tried having us sign up for multiple programs to help pay for our dog to just get tested and helped when they realized they wasn't getting money out of us they told us how we already owe them for services so far and that they don't know what's wrong with my dog Cuhz they can't do test cuhz I can't pay for them so they wouldn't feel comfortable releasing my dog to us cuhz they don't know if she is in pain since I didn't pay for there $200. Test so we now had no choice but to let them lend us $200. To put her down or to pay them now some money and they will try and save her I loved my girl dog she was best friends with the cat and everyone I know loved her she didn't deserve to get murdered because I didnt have there money to save her I know if I would have taken her home I could have got her better instead I lost my sweetheart all these people worried about was getting paid not my animal but of course since I don't have money no one will even care about what they did to my dog either RIP Shorty I am sorry I lost you due to being broke I would have never took you there if I knew I wasn't gonna get you back please don't shop or give business to this place or its associates give shorty some kind of justice it's probley the only justice she will get banfield killed shorty cuhz I didn't have money to save her and they wouldn't let me take her home to try and save her PLEASE get the word out about what happened to shorty she was seen yesterday April 26 at banfield hospital in Ontario on 4th st. These killer's killed and held my my dog hostage Cuhz I didn't have money to find out what's wrong please repost this to social networks #anonymous #facebook #yelp #twitter #please #help #petsmart