EMMAvet

TERRIBLE customer service from the receptionists. So RUDE! We suggest going to VEG on Duke st if it’s an emergency or Pender Vet in Fairfax for everything else. They also seem to be A LOT more affordable and sooo much nicer. We had a life threatening experience with our cat and he was basically hanging on by a thread. They charged us $2000 for bloodwork and a biopsy and we were told the results would be back in 24 hours. Then when we were anxiously waiting for the results the next morning to see if our cat needed IMMEDIATE additional testing to possibly save his life.. we had to call emmavet no less than 4 times throughout the day checking for the biopsy results. On the final call the receptionist told us that our doctor was off that day and they would get back to us in 24-48hrs!! This was after I had explained the seriousness of the situation. After that we called Pender Vet and the receptionist simply asked us to check the color of his gums. She said if they are white or grey to bring him in immediately! They were and we rushed our cat to Pender where he was basically in intensive care for a few hours and they were able give him fluids, steroids and to treat him for about $350 INCLUDING the emergency exam fee. The ONLY good experience we had a Emmavet was the Vet tech that actually seemed to care about our cat’s health. She was very compassionate and took the time to answer our questions. The doctor however basically printed out his bloodwork and gave it to us and did not stick around very long to answer any questions or concerns. She almost acted like we went to vet school and should understand the results!! Since then we have had to deal with emmavet twice to attempt to pick up his medication prescribed by Pender. Each time has been a hassle with this last time being the last straw where I decided to leave a review. The point of this review is a warning to anyone experiencing an urgent health issue with your pet. I’m sure Emmavet is fine if your pet is healthy.. just get ready to spend a ton! They obviously care more about $$$ than your pet, and the LACK of urgency on their part in critical situations is astounding..please give your hard earned money to other businesses that actually care.

Unlike every other veterinary clinic I have ever used in 24 years of owning dogs, EMMAvet does the examination of the dog and administers the shots while the owner is made to wait in the lobby. There was no consistency in which vet we saw, & if your pet needs anything other than a routine check-up, you are made to see an emergency vet, even during normal business hours. After we had been to the office numerous times for our 8 month old puppy’s diarrhea and vomiting, she was less than excited to be there and unwilling to go into the back with the staff (& without the security of her family) one more time. The vet had no patience for the puppy and sent her home after giving her medication to completely dull her reactions (which immediately added to her digestion issues) and put in her record that she could not come back for any further visits to the office (routine or emergency) unless she had been drugged with that medication. I found another vet and the puppy they deemed as unwelcome quickly learned to love going to the vet and is thriving.

This experience with Ella, my Bluepoint Siamese (luxation of left elbow), was absolutely wonderful and everyone was so kind, caring, and helpful at EmmaVet. It makes me so very glad I gave EmmaVet a second chance after a horrid repeated experience with the same woman at the front desk via phone who was so indescribably beyond rude (re: my dog), I thought I’d never be back and I did not know how to report such an experience as she refused her name and would not put me through to anyone else even telling me if I’m not happy I should go elsewhere and she’d be more than happy to send me a list of alternative vets which SHE DID as if to thumb her nose at me. I stayed away for a while (a few years, I believe) and I really hope she’s gone now replaced with those whose demeanor is like those I experienced on 11/16. Dr. Donovan, Jason, the women behind the front desk and at the little desk in front of the counter were all the warmest and showed great compassion and care — same with those later responding to my emails. Thank you! Sharing photos of Ella on the heated throw resting, in the dog pen on restricted activity (poor thing) and curled up with her Seal Point sisters (Greta & Harli). Her brothers Ebbet and Noble are not pictured. 😸

Dr. Worn, Rachel and the entire staff at EMMAvet provided the best vet experience i’ve ever had. They were very welcoming and helpful with my dog’s situation. It was a simple UTI that my dog had, but the customer service they have provided were superb! They also offer military discount! I highly recommend this facility for anyone.

The staff and Dr. Wooten were efficient, kind, and showed genuine care and expertise with my sweet fur baby. Dr. Wooten offered several pain management options for my 11-year-old tabby’s hind leg lameness, options no other vet had ever even suggested, let alone provided solutions for. I also love that EMMAvet is a full hospital, which meant they could move quickly from diagnosis to treatment. Since our little nugget has a large tumor, that time savings was especially important to us. I couldn’t be more grateful for the thoughtful care we received- highly recommend!