Edwards Veterinary Care

If I could give zero stars to this clinic, I would. This story has been something I've never gotten over, even though it has been a couple of years since it happened; I figured I'd post this story in hopes of keeping other current and potential clients informed despite the time that has passed. Dr. Edward's was our family vet for about 10 years and we had always trusted and felt comfortable with her taking care of our many pets. During covid, the clinic was only seeing patients through curbside service (which is was the norm for clinics at this time). During this time, our family took our young nervous dog Hadley to the vet for a wellness exam. We were VERY clear with the technician tasked with bringing her inside the clinic that she needed to take extra care to hold the leash tightly as our dog could get very nervous and she could try to bolt. Hadley was a lab mix weighing less than 40lbs, so we were not asking for anything more difficult than holding onto the leash with extra care as she was taken inside. Anyone would have been able to do this with the proper care. This technician did not hold on, and our terrified dog ran straight into the middle of the busy road that ran next to the clinic. Hadley was hit by a car. We immediately took her to the pet emergency room where we spent thousands of dollars on trying to save her life. Unfortunately, Hadley could not be saved and she passed away from the internal injuries and brain damage she sustained when she was hit. I understand mistakes happen, and this situation was a devastating accident. I would not hold a grudge for a mistake. What I cannot forgive is the fact that the clinic took NO responsibility, made NO apology, and offerred NO help with paying the very expensive emergency visit cost we acquired solely due to their staff's negligence. This clinic's lack of empathy and responsibility shocked me and will still anger me probably forever. Hadley was less than a year old and was a part of our family. Not only did she die in a totally preventable manner, the clinic who caused this refused to help make things right after they screwed up. They offered nothing more than a shoulder shrug followed by "business as usual" for them. I was a receptionist at multiple vet clinics, and I have never experienced a clinic doing absolutely nothing to try to help fix a mistake they made themselves which badly affected their customer. Obviously they can't bring out pet back, but they offerred no help with the emergency room bill and never even offerred a real apology. This was beyond disappointing and I will never trust the people who work here to recognize (much less do) the right thing. Like I said, 0/5 starts is my ideal rating for this business. I hope the reflect on their actions.

Stellar!! Dr Edwards was on top of it and helped us out of an international bind with taking our "girl" on an overseas move. Even though we can't be future clients. So I encourage everyone to try out this clinic. Support staff have been awesome 👍

Our family loves this clinic. Dr. Edwards’s is so personable. Excellent care and good prices. The staff is friendly and helpful. We have always had good experience and customer service. I appreciate when we do have to wait for an appointment offer suggestions to hopefully help the situation.

The experience was great took no time to get looked at very friendly environment, the nurse by the name Adriana was very helpful and talked me through everything as well as answered all my questions her attitude was great! The doc was also very helpful with letting me know what kind of meds my puppy was getting. Pricing is super affordable never felt pressured with options while I was there, 20/10 recommend

Edwards Vet Care has the best staff. Me and my cat went here for about 5 years. I never had a cat before and knew very little. They were super helpful with information, answering questions, and loving my sweet kitty almost as much as I did! I only stopped going once I moved 6 hours away. If the car ride wouldn't be so hard on my boy, I would still be going here. Dr. Edwards, thank you so much for the years of care! Me and Oliver miss you dearly.