VCA South Shore Quincy Animal Hospital

My dog has been a patient at VCA for about 4–5 years. While the staff have always been pleasant, I’ve consistently felt underwhelmed by the level of care. After just two visits with a new vet, it became clear how much of a disservice my dog was receiving over the years. Benji is a 5-year-old, 70 lb pit bull mix. He’s a gentle dog overall but highly anxious, especially at the vet. His anxiety often made exams difficult, sometimes impossible, which led to incomplete visits and repeat appointments just to finish basic care. These visits cost hundreds of dollars and often left us with little to no progress. On top of that, scheduling follow-ups was a challenge, with availability sometimes over a month out. Until today, he was overdue for vaccines. He has a torn ACL and osteoarthritis that hasn’t been reevaluated in years. Despite his records noting osteoarthritis, there was never a plan put in place for pain management. I brought up sedation as an option many times due to his anxiety, but it was either brushed off or made to seem overly complicated. Instead, we were told to try pre-medicating him, which we did, but his adrenaline often overpowered the medication. When urgent issues came up, we had no choice but to go to the ER, (VCA Weymouth) Even then, care was inadequate. For example, he had a severe ear infection and was sent home with nothing but ear wash—no thorough cleaning or treatment. We’ve now visited a new vet twice. During the first visit, I explained Benji’s temperament and anxiety. As expected, he was highly agitated. The vet came up with a plan to bring him back in a week for a sedated visit. At today’s appointment, he was sedated, received a full exam, all of his vaccines, and x-rays that confirmed his arthritis is now present in both legs. His ears were also properly cleaned and treated for a bacterial infection and yeast. Most importantly, we finally established a pain management plan that includes a daily medication and a joint supplement. It’s incredibly frustrating that something so simple took years, multiple failed visits, and so much time and money.

All the staff were incredible! My dog gets very anxious at the vet but they made her feel so comfortable and she did great. Highly recommend!

I have been a client at the VCA in Quincy since 1997. My pets always receive excellent care. The veterinarians are outstanding. The support staff is fantastic. Our pets deserve the very best, and that is what they get at the VCA in Quincy. Patricia Kelley

A HUGE HUGE HUGE THANK YOU to Anna, Jessica, and VCA South Shore Quincy Animal Hospital. My dog ran away earlier today, and is now safely back home because of Anna, Jessica, and the team over at VCA South Shore Quincy Animal Hospital! I CANNOT thank you enough! Thank you for all that you've done to have Mochi safely back home with us!!!!!!

As a new customer, I love this place already. 1. Dr. Punton is awesome! He listens carefully, treated my cat gently, gave me great advices. He is also very flexible in terms of my cat’s treatment plan and willing to adjust based on my special needs. He did not try to over-treat my cat or over-sell unnecessary vaccines, which gained my trust instantly. 2. The manager here is super kind and warmhearted. I found this place online after my cat got mistreated at another vet’s. And she listened to my complaints and showed great sympathy to my cat. And she managed to squeeze me into their busy schedule on a Saturday. 3. The receptionist and the nurse are welcoming and nice. They are knowledgeable about the work, and efficient in communications. 4. The price is not bad. Medications and vaccines are all at affordable prices. 5. VCA’s mobile phone app/online system works well. I guess that’s a perk coming with the large VCA network. 6. There’s a free welcome package to new customers that includes one dose of tick/flee medication, a small bag of food and some toys for my cat. This is a plus on top of the super positive experience with the crew.