Petco

I came into the store at around 7:06 PM specifically to purchase a parakeet I had seen on a previous visit. As soon as I arrived, I asked the employee at the front for assistance with the birds, and he told me to wait by the parakeets while someone came to help me. After waiting about 8 minutes with no assistance, I went back up front and was told they would call someone again. I then waited another 15–18 minutes with still no help. During this time, employees were walking around, but nobody came to assist even though there were no other customers being helped with birds. Eventually, after waiting over 30 minutes total, an employee finally came over with the keys.(Don’t remember his name but he was old and had a horseshoe balding pattern, i don’t mean it with no disrespect) From the start, he seemed irritated and rushed. I politely explained which bird I wanted — the white parakeet resting near the toy — and before I could finish speaking, he raised his hand toward my face and told me to “relax” in a rude tone. I was calm and respectful the entire time, so this response felt unnecessary and disrespectful. There was also confusion because he brought two boxes even though I had only asked for one bird. When I clarified that I only wanted one, he insisted I had said two and questioned me about why he brought two boxes, even after my sister confirmed that I had only asked for one bird. While he was assisting me, another customer asked him a question, and he responded dismissively by saying, “You’re going to have to wait, I’m doing something right now.” Even the other customer seemed uncomfortable with the way he spoke. I usually let these types of experiences go and try to be understanding, especially when stores are busy, but the level of disrespect and poor customer service I experienced today was genuinely disappointing. I left the store at 7:47 PM feeling completely unwelcome and disappointed with the experience.

Brett is the best. Always does a great job with my Aussies grooming. Very kind and sweet with my doggie. The cashier Gianna also very kind and respectful. She went above and beyond to assist me with the check out process and was very kind and friendly with my dog. Highly recommend both of them. When you visit ask for Brett in grooming and look for Gianna, both very helpful and respectful.

Im sorry but this is awful ! They keep those fishes in this little cups! And some of them in dirty water with poop those poor fishes didn’t move it of the small container that they are ! And also swimming and surviving inside with water with poop ! That inhuman !!! You Really don’t care the animals ! INHUMANS even corporate of petco ! 🤢🤮

This employee name is Steve I never had any issues at this Petco until today. I been a loyal customer to this location for 5 years, This morning I needed to get food for my dogs before I go to my brothers funeral and Steve refused to take my money after he rang up my item because I had a one hundred dollar bill, he was extremely rude and disrespectful towards me snatched my money out of my hand and refused to give me my receipt. He was unprofessional and I had to get the attention of the manager Reberto to avoid further confrontation to get my receipt. Steve should not be at the register interacting with customers if he doesn’t have the proper customer service skills his reaction towards me was aggressive, it was embarrassing and totally unacceptable. I will be reporting Steve to corporate because his actions was unacceptable.

Five Stars ⭐⭐⭐⭐⭐ I just wanted to give a big shoutout to Ariel at Petco, he was absolutely amazing! From the moment we walked in, he made us feel welcome and took the time to really engage with my daughter as we explored the fish section. She had so many questions, and Ariel answered every single one with such patience and enthusiasm. His knowledge about the different fish, tanks, and what they need to thrive was impressive. But what really stood out was how he treated my daughter with kindness, respect, and genuine interest. It’s not every day you meet someone who not only knows their stuff but also takes the time to make a kid feel important and included. Thanks to Ariel, we left with everything we needed and a whole lot more confidence. If you’re looking for help with fish—or just want to have a great customer experience…ask for Ariel. He’s truly a gem!