BJ's Restaurant & Brewhouse

Our experience was extremely disappointing. All of the silverware at our table was dirty, which immediately set a negative tone for the meal. We waited nearly an hour for our food, even though I only ordered soup, a salad, and a pizza. My salad was brought out, but my soup was completely forgotten. About an hour later, the pizza arrived, and the soup was still nowhere to be found. I eventually had to ask for a manager, who personally brought the soup out. The overall wait time and lack of attention to detail were unacceptable. Overall, the service was very poor and did not meet expectations.

been on our list for a while! we got served by kadie (im so sorry if i spelt it wrong girl 😭) but she was great, did not disappoint at all, i really wanted the duck drink and she delivered, same with that pizzokie girl we loved it, you were so kind and attentive!! food and atmosphere was a 10/10 cant wait to go back.

Our experience at BJ’s was overall very good. The host, was extremely friendly, energetic, and talkative. She gave us a great introduction to the restaurant and went over the menu with us. Even though we had a large party of over ten people—and three of them hadn’t arrived yet—she seated us quickly and handled everything efficiently. The only downside was that they were out of salmon that night. Other than that, the service was excellent. Our waiter did a great job, and our food came out in a timely manner. As for the food, it wasn’t the best I’ve ever had, but it definitely wasn’t the worst either. For the price, it was decent and worth it. I plan on going back on Tuesday to try the $5 dessert special, and I’ll be sure to post a picture when I do. Overall, it was a great experience, and I would definitely return.

They are usually busy due to the great food and service. Located right near Concord Mills they have a good seating capacity so usually they are able to seat you quickly. Their signature cookies are a must try.

We had a mixed experience, but some things definitely stood out. The Brussels sprouts were my favorite part of the meal — hands down. I give them a strong 9, while my husband gives them a solid 7. The wings were okay. I personally would’ve liked them cooked a bit longer so the outside had more crunch. I give them a strong 7, while my husband enjoyed them more and gives them a strong 8. The ranch was really good, but my husband ordered the blue cheese and said that, on a scale of 1–10, it was probably the worst blue cheese he’s ever had. The pizza is where we disagreed the most. My husband gives it a strong 8, while I unfortunately give it a strong 4. We both agree the pizza was very flavorful, and the pepperoni was absolutely delicious.... but it was room temperature at best. We also noticed that none of the food came out hot, as if it had just come straight from the stove or oven. Everything felt like it had been cooked and then sat out for about 5–10 minutes before being brought to us. We somewhat understand that things happen, but the restaurant wasn’t packed or overly busy, so it was a bit disappointing. For me, the cheese on the pizza also wasn’t fully melted and felt clumpy in some areas, which took away from the experience. We also waited about five minutes for a hostess to seat us. We weren’t acknowledged until around minute four, and then were seated shortly after. It wasn’t a huge deal, but it’s worth mentioning since the restaurant wasn’t very busy at the time. Maybe they were short staffed? No one mentioned it, so I don't know. What truly saved the meal was the customer service. The woman who helped us was amazing — super nice, attentive, and welcoming. Since it was our first time there, she took the time to walk us through the process and give great recommendations. Customer service gets a solid 10.