Banfield Pet Hospital

Mixed experience at Banfield in Hickory. Some staff were genuinely friendly and helpful, but one veterinarian I dealt with was unnecessarily abrasive, which made asking questions uncomfortable. My biggest issue is transparency. Banfield heavily promotes its subscription-style wellness plans, but at this location I found it very hard to get clear, consistent explanations of what was actually included vs. what would still cost extra. I also felt pressured into add-on services and was told multiple “prerequisite” steps/additional expenses were required before getting the service I originally came for—without a clear medical explanation for why each step was necessary. If you go, get a written, itemized estimate upfront and ask for a written list of what your plan does/doesn’t cover before agreeing to anything.

Have needed to bring my small dog here twice for urgent unexpected issues. The 1st visit was $120+ bc he was a new patient but from now on he'll be considered an existing patient so the 2nd visit was less than $50. This is amazingly inexpensive compared to vet offices. The staff here are caring and they accept walk-ins during afternoon hours if you give them a call first. That flexibility has really helped us. I would not hesitate to recommend this clinic.

We have been coming to Banfield for nearly 15 years for our pup. The staff have worked with us through cancer, leg amputation, diabetes, blindness and now dementia. They have always gone above and beyond. All of the current vets are incredible. What started out as a vet that was affordable due to their wellness plans has became an extension of our family. We are so grateful for this team of professionals.

I took my beautiful girl for her 1st shots to Banfield and they were very gentle with my girl. They were also knowledgeable and forthcoming about her hernia. Banfield, will be providing my sweet baby with all of her veterinary needs!!

The People here are sooo Amazing!! I have a Cat named Noks (Yes as in Nokstella from Elden Ring) he's our everything and they are so sweet to him, he comes home energetic and happy. Thank you so much to the veterinarians at this establishment. Thank you for loving our baby and taking care of him.🖤🧡🖤