Charlotte Veterinary Hospital

This vet is truly exceptional. My dog, Lilly, had several health issues arise that were ultimately caused by a poorly placed tumor, which led to multiple visits in a short period of time. Every single visit, Dr. Dugan and her team were incredibly kind and gentle, and so good at calming my girl. I had never seen my anxious little chihuahua mix so peaceful at a vet’s office. Dr. Dugan explained everything clearly and thoroughly, and was very patient and compassionate with me while walking me through Lilly’s care options. Their post-visit communication is unmatched—I was able to text updates and questions, and they always responded promptly. They were also very transparent with billing, providing upfront estimates throughout the appointment, and I found their pricing to be very reasonable. We unfortunately had to utilize their euthanasia services, and the experience was as smooth and comforting as something so difficult can be. It truly felt like they were there for us every step of the way. They even sent me a sympathy card in the mail with comforting messages from each member of the team. Despite the outcome, I can’t say enough good things about Dr. Dugan and her entire team.

Extremely easy to set up an appointment for my kitty who was very well assessed and handled with care. Thank you to the team for caring for Beef! He felt like a priority, and I felt listened to as an owner! They worked with me to figure out a care plan that works for both me and my kitty. Truly a great experience! Here he is directly after the appointment - very happy to have had yummy treats at the vet.

I just want to say how amazing this clinic is. The staff are so kind, friendly, and easy to talk to — even with my limited English, they always make me feel comfortable. The service here is warm and caring, not stressful at all. What I really love is that the doctors think first about the dog’s comfort, not their own. For example, when my French Bulldog was getting his shots, the vet didn’t lift him on the table — she sat down on the floor and played with him, so he wouldn’t be scared. The first time he was a bit cautious, but the second time he ran inside happily — like he knew he was in a safe place.

Dr. Dugan and her staff are absolutely unbelievable. We love our dogs so much and I am so happy to know that they are getting such great care and love. They made everything so easy and comfortable for us and our dog. We cannot thank you enough! Much love from Ace & co.!

The entire staff at Charlotte Veterinary Hospital is absolutely incredible! My pup, Beau, can be a bit fear reactive when meeting new people. Everyone at Charlotte Veterinary Hospital was extremely knowledgeable, kind, and went above and beyond to make Beau comfortable during his first visit a couple weeks ago. Due to each and every one of the staff member’s patience with him, he actually ended up doing very well! Additionally, this past weekend (labor day weekend), Beau unfortunately got sick and had to take a trip to an emergency veterinary office in the area. The staff at Charlotte Veterinary Hospital called us right away once they heard/when they opened back up on Tuesday morning to check in and see how Beau was doing, and see if we needed anything (Beau is already doing much better and recovering well)! It is very clear the team genuinely cares for Beau and I trust them completely with his care. I would highly recommend taking your pet to this vet office, I am so happy we found them! ❤️