Banfield Pet Hospital

UPDATE: I wish I could rate this 0 stars; the situation described below was resolved, but now the vet is charging us $15 to write the prescription moving forward. The prescription that THEY asked us to give our dog for his health. Banfield is a scam, just like actual health insurance, and may the heavens have mercy on your animals if you bring them to Banfield for any kind of long term care. Both this location and the Denton location are terrible. Our senior dog needs a daily pill for chronic trachea issues, but only certain vets can write the prescription he needs (and they can only write it for a 30 day supply at a time). We ran into an issue with the Denton location regarding them writing a prescription on the wrong letterhead causing the pharmacy to not fill it, and having used both facilities, we hoped Flower Mound could help. But apparently their vet is off until Monday, so I guess that's that, and all we can do is wait because of Banfield's mistake. This is a common issue at the Flower Mound location of the vet we need being off for multiple days. I'm all for taking time off, as we definitely want a rested vet, but why do you only employee a single vet who can write important prescriptions? I regret our wellness plan purchase, and if our dog suffers because of Banfield's inability to provide proper care, then we'll proceed with any and all legal recourse for their negligence. All this to say, do yourself a favor and avoid Banfield. The front office staff is always sweet, but you're at the mercy of whichever vet is available at any given moment, and hopefully your pet doesn't run out of their meds while you wait to see who can help you in a few days time.

I do not recommend Banfield Pet Hospital at all. My husband signed up with them back in June. Later, he had to change one of his cards because his identity was stolen and fraudulent charges were made. Just last week, when we tried to schedule our dog’s vaccines, Banfield told us that our subscription had been canceled and that we owed the rest of the annual contract—over $800—which had already been sent to collections. What makes it worse is that even if we paid the balance, they said they would not reinstate the plan. Instead, we would have to start a brand-new contract from zero. We asked to cancel the service, because when we first enrolled we were told that we could cancel at any time. But Banfield said that once it was sent to collections, we were still fully responsible for the amount, regardless. This feels unethical and misleading. They market their wellness plans as something flexible, but in reality they lock you into an annual obligation and use aggressive collections practices even when circumstances are beyond your control. We feel taken advantage of, and I would not recommend Banfield to anyone looking for honest or ethical veterinary care.

NEVER GO HERE. my dog came home from a routine follow up and couldn't stop vomiting, ended up in vet ER, died 2 days later. I called, emailed, and even stood in front of Banfield people to get help figuring out what might have happened so we could help my dog... they couldn't even be bothered to call. The discount subscription is a scam they don't let you cancel, the treatments are constant wrong prescriptions, they never give the right information, nothing but problems. NEVER go here.

Took my puppy up to get spayed and have a growth removed form her head. The staff and doctors are incredible!! They have done an amazing job with my dog and I couldn't be happier. Highly recommend!

I can only speak from the CAT experience at Banfield in Petsmart on Long Prairie Rd. They are WONDERFUL! Love the staff!! Love Dr. Wolff!! Dr. Wolff turned a bad experience trying to spay my Kitty at Banfield TC into a positive one and gave such personal attention to Kitty and to Mom. Kitty is not really happy about getting her one on one time with Dr. Wolff anymore, but Mom still loves getting excellent care from Dr. Wolff and the amazing, caring vet techs!! The Banfield OWP plan is an excellent choice for your pet's wellness needs.