Country Chase Veterinary Hospital

Excellent customer service. Dr. Grace is sharp and tells it like it is, which I appreciate. The staff is exceptional and it is evident they really like their job and take special care to communicate well to each other and to the clients. So refreshing compared to all vets I have taken my furkid to in Florida.

The corporate owners of Country Chase VH have added insult to injury! If I had known CCVH was corporately owned, I would never have gone there. Don't be fooled, they are heartless. Sorry about the lengthy details. Names have been redacted. Yesterday, I requested a refill of pain medication for my 15.5 year old dog (Shadow) and the office rejected it. I called them, and they said that since I had filed a complaint with the state they would not approve the refill, would immediately e-mail my records, and they would no longer take care of Shadow. This was 2 months after I filed a complaint (about the euthenasia of my other dog) and met with the office manager. I told them I was filing a complaint, but wanted a different vet to continue to care for Shadow. They did not say "this will be your last prescription", or give me time to find a new vet... no nothing. Now, 2 months later, I have an old dog, in pain, and have to wait 3 weeks for an appointment with a new vet, new exams, etc,... But CCVH doesn't care! I was not going to make this public. But, they twisted the knife they had already stabbed me with. This was the original complaint: I had made the difficult decision to put my beloved Apache down (in what was supposed to be a humane manner) on 12/11/2025, and wanted to be by her side as she was always by mine. The procedure was described to me by the assistant as “there will be 2 injections, one to sedate her and one to stop her heart” and that both would be done in my presence. My dog was very attached to me, and I wanted to be with her, and for her to KNOW I was there for her! The assistant told me that she was going to simply place a catheter in Apache and bring her right back to me, and that then I could spend as much time as I needed to say my goodbyes before the procedure was done. Apache went willingly with the assistant and was not exhibiting any signs of distress. Shortly after, the assistant returned and Apache collapsed at the doorway. She proceeded to push/carry Apache towards the bed, where Apache collapsed into a deep coma… eyes rolled up, tongue out, barely breathing (if at all). She quickly said "we sedated her” and "to push the button when I was ready". Apache was unresponsive and certainly not aware of where she was or that I was there for her (the thing I had wanted most in the world). I was stunned and confused at having been deceived. This was most certainly NOT what I had wanted, or been told would happen! I was able to lift her eyelid, to see if she would acknowledge me… but, there was no reaction. In horrified shock, I quickly pushed the button. As the vet and assistant returned, I said “she’s not there” to which the vet coldly responded “Oh, she’s there”. So,... I was expected to say my good byes to basically a corpse?!? I quickly asked for them to do the procedure, as now it appeared to me that Apache was struggling to live and this was inhumane and torture. I then watched as the vet proceeded to re-sedate a comatose dog (a ridiculous step, as Apache was already unconscious and completely unresponsive) and then administer the final injection. I have relived this procedure many times in the middle of the night, and have not slept well since. I filed a complaint with the office manager, and asked what happened? I was told that the vet felt Apache was too anxious, because she was “panting”, and decided to “sedate” her without my permission or approval. I was in the next room for God’s sake! I should have been told. If Apache did start panting back there, it was only because she was weak and old, and she found herself alone, with strangers doing something to her, and her daddy was nowhere in sight. EXACTLY WHAT I DID NOT WANT! WHAT I HAD WANTED MOST IN THE WORLD WAS TO BE BY HER SIDE, AND FOR HER TO KNOW I WAS THERE! That was cruelly taken from me, and can never be replaced. Apache’s trust in me had been broken, and my trust in humanity has been shattered. This was not a humane, dignified death. This was cold, cruel, callous, AND MOST CERTAINLY NOT COMPASSIONATE.

I’ve trusted this veterinary practice for years with all of my pets, and the level of care has always stood out. Recently, I had to say goodbye to my 12-year-old Schnoodle, Jackson, and the experience was made more bearable by the team’s genuine compassion. From the front desk staff to the vets and techs, everyone showed sincere empathy and support during an incredibly difficult time. I moved to South Tampa but still drive thirty minutes to bring my pets here because the care is thorough, thoughtful, and clearly driven by a real love for animals. If you’re looking for a clinic where you feel heard, supported, and genuinely cared for, this is the place.

This used to be a good practice. Now after reading some of the recent reviews, i can relate to many of them. I have visited this clinic since moving to Florida, over 5 years ago. My dog has skin allergies. It comes and goes, but sticky for most of the year. I have worked with Dr. Grace and others before her. They have always been great. This review is not about them. Its about the new staff i met for the first time today. I brought my pet for the annual visit, and they asked me the normal questions that they ask for every annual visit. The first alarming thing was that they were trying to clarify what her re-occurring issues were. I asked them to look up her record. They responded with “we dont have that available since its from last year”. Since i started using their services, they have never asked me for clarification because they have all the records. I only had to explain and clarify the first time i visited them. I am going to assume its because they have a newer Vet that i never worked with before, she should still be able to go back and review the issues/treatments provided previously. Next, they recommended to redo the skin tests that i have already done in the past. I refused these test because i have already done them and requested that my pet is provided with the medication she usually gets when her skin flares up. They came back with a shampoo bottle. So, the deal is clear. Pay hundreds for things you have done in the past, and probably wont change a thing.. or we will not provide any medication. With that being said, they are free to treat animals however they want to. They are the experts. I just wanted to shed light on the inconsistency here because i read many reviews highlighting that and I just experienced it for the first time.

I cannot say enough about the staff and service. They were always attentive to our little boy , Tango but when we had to say goodbye to him, difficult as it was, it was handled with kindness and compassion. They even individually signed a sympathy card for our pup. It meant so much to us. The cremation was handled with the same kindness and compassion, always shown by this team. We will never forget our Tango nor will we ever forget the gentle care country Chase staff took of him right up to the time we had to say goodbye. Thank you all. ❤️ Susan and Mark OBrien