Petco

The Petco employees at this location are always really great and helpful and today we brought our puppy Zelda, 80 lb German Shepherd / Husky mix, to get groomed and Benjamin did an amazing job. He was polite and took great care of our girl while they had her. She looked and smelt amazing!

I’ve taken my Westie to be groomed here several times. Ashely is terrific and our dog, Sophie, has become comfortable with her. I had an appointment for 9 am yesterday. Adam, the grooming manager, called on Monday to see if I could change the appointment. My schedule wouldn’t allow the change. He said, “We’re a little overbooked so there may be a wait. Ashely has 4 dogs coming at 8 a.m.”. Okay. That seemed like a lot so I asked “How long of a wait.” He answered “A couple of hours.” So I dropped her off at 8:55 a.m. At 1:30 pm I called. It has now been 4.5 hours! She was still not done. So drove over at 3:00 pm. It had now been 6 hours!! They said she had been bathed but still needed grooming and nails buffed! I demanded they give her to me. They did and said, “We’re sorry. No charge for the bath.” NO KIDDING!? My poor dog had spend the better part of 6 hours in a small cage. She came home traumatized. Apparently Adam has NO idea how to run a grooming schedule. He admitted that Petco over schedules for profit. That’s disgusting. It’s unfair to the dogs, the owners, and the poor groomers. I won’t be back. I’m going someplace that cares about the dogs and not just the bottom line. 😡

Thank you for your great service. I love how all of the employee's are willing to help you with any question that you have with all the product lines.And the different toys and clothes.Thank you all, and may y'all all have a wonderful holiday.

I am extremely disappointed with my experience at Vetco through Petco. In early 2025, I brought my first dog to the Allen location under the clear impression that the initial visit was free, as advertised. Instead, the front desk charged me for a complete package. I was upset but paid the large bill at the time. Recently, after purchasing a new puppy, I received a “free first exam” offer with my delivery order. I scheduled an appointment at the Frisco location, only to receive an unpleasant voicemail from Alec stating the visit would not be free because I had already used one — for a completely different pet. I called back to clarify, explaining that I was never given a free visit previously and had actually been charged. This experience made it clear that Vetco and Petco appear more concerned with money than with the well-being of pets or customer trust. I canceled the appointment and will not be returning. My pets deserve better care and transparency.

I purchased over two weeks ago after carefully treating them before I placed them in my tank less than 24 hours later-My fish all had died! I couldn't find my receipt, so I came out a total loser! I really miss my guppy babies. My fish and tank were totally healthy before this plant! Never buy aquarium plants from this place of business!