Alaska Veterinary Clinic

Really pleased with my experiences at Alaska Vet Clinic. My dog loves Dr. Evans, and she has been super knowledgeable and communicative about my dog’s medical care. Their staff are really friendly and kind, and overall, I’ve gotten the impression that the clinic is very on top of things!

I have an elderly dog and been going to them for years (my dog needs monthly shots). Never had a problem until recently. For what it's worth, this is not about the staff or the vets, this is simply a bad review because of their policy. They told me in February that my dog was due for blood work, ok done. Vet calls me, tells me what's going on and then done (all for $450). The following visit they tell me that my dogs annual is up, to which I asked "You just charged me 450 bucks for blood work and now you need an annual?" They said yes and then continued to tell me that "if I don't have the annual they will not administer the monthly shot (the shot my dog has been getting from them for years)". So, no, they've lost me as a customer. I don't do well with ultimatums like that.

For general veterinary care, Alaska Veterinary Clinic is decent, but definitely on the expensive side. Unfortunately, when it comes to urgent situations where your fur baby truly needs to be seen, the experience is not great. After spending over $400 on a routine visit a week prior, I needed my girl to be seen again after exhibiting signs of discomfort and pain. I was told the soonest she could be seen was the following morning. After an unrestful night and struggling to get her into the car, we arrived eight minutes late. While I was trying to carefully get her out of the car, I was told her appointment would need to be rescheduled for a later time. At that point, it became clear we need to find a different veterinarian who is more understanding and flexible, especially when pets aren’t feeling well and things don’t go perfectly on the owner’s end.

Yeah, OK, I'm not getting any work done with my Chromebook today! My Cat Kobayashi is recovering nicely from her recent Spaying. Dr. Stiegal at Alaska Veterinary Clinic has been her Vet since her first Feline Leukemia Vaccine after adoption. ACAT provides a list of local Vets when you adopt a pet from ACAT. I chose Alaska Veterinary Clinic because it is within walking distance of my home. In fact, I asked the Vet Tech if it was OK to walk for half a mile, with her in my backpack cat carrier? She said, " Sure, that would be no problem.” I said OK, Thank you I'm also training her to be an Adventure Cat. I'm very satisfied with the service and convenience provided at Alaska Veterinary Clinic. All the staff and doctors are very nice and understand pets and pet owners. Alaska Veterinary Clinic is my go-to provider for all my Pet Health Care needs. I highly recommend Alaska Veterinary Clinic for all your pet health Care needs. Thank you, Dr. Stiegal and everyone at Alaska Veterinary Clinic, from Kobayashi and me.

Do-Not-Go-Here. Find somewhere else, there are better veterinary practices to choose from in Anchorage. The techs who have worked here the longest, noticed they go through a few, and the front staff are fantastic and great people. The rest, however, not so much. Stupid things from ill informed staff keeps happening here, despite plenty of “training” days and their daily 1 1/2 hour lunch breaks. One tech, who no longer works there ripped my dog’s scab off which led to it bleeding for an hour. My elderly dog, 13 at the time, went for a blood pressure check and they put us in a room next to the staff door which they kept entering and exiting. This led to the tech, also haven’t seen her since, not being able to get a good reading because the constant noise made my dog nervous. I suggested we move to another room, the door next to our room opening and closing was making my dog pant with the stress of being nervous. The tech ignored me. Then she kept trying to close my dog’s mouth and hold it closed as she was still panting and that was messing with the readings. Again, I kept trying to suggest a different room, and was ignored. My poor 13 year old dog had to stand for 45 minutes straight and after we were finished I asked the front desk if I could please speak to a manager or supervisor about my visit but was told they would be in later. Later that day I called and was told they are in a meeting, try again. This went on for about 2 weeks: on vacation, in a meeting, out for training, called in sick. Life happened and I let it go because I had other things to do and worry about. I spent about $1,200 on unnecessary dog food, if not more. After blood tests the vet diagnosed my 13 year old dog with kidney disease. Got it, old dog, things happen and the vet is a trained professional, who am I to question? What do I do? Limit protein and use this $100 15 pound rx dog food we sell. Got it, done, because I trust my vet and love my dog. However- after a year and my dog’s values didn’t change I got suspicious. Come to find out after researching my dog’s breed it is common for their kidney values to be different from other breeds. I knew their thyroid and blood platelets were different but not kidney values. So I printed a copy of my dog’s breed normal kidney values, gave it to the staff to give to the vet, later I get a call from the vet saying: oh, well, yeah, she doesn’t have kidney disease and you don’t have to feed her that rx food anymore. No apologies, no reimbursement, just basically: your dog is fine. My dog has since passed, Midnight Sun, who I donated my dogs medicine to and informed she is deceased please delete her file, sent me a “Condolences for your loss” card- Ak vet clinic- Not-a-damn-word. And yes, they were informed my dog had passed because I wanted to make sure they would update my dog’s records and reminders would no longer be needed. How cold is that? My regular vet can’t even send me a condolence card but my emergency vet does? SMH. Don’t go here. Cannot express how horrible my experiences have been here as I only listed the more recent and worse ones.