Petco

Strange and disappointing experience at Petco today. My son's fish died 2 days after purchasing it. Not a tremendously big deal as these things do happen. So, we took the dead fish back to the store to exchange it, which is where the customer service oddities began. There were no associates at the registers, so we went to go find someone. The first worker we saw, we paused and explained out situation. She offered no apology, expressed no compassion to my son (which I found surprising). She just looked at me with a deadpan face and said curtly, "Follow me." She walks off withuis in tow over to the fish. I'm trying to help my son make a decision, a little unsure of whether he was feeling grief or not. The woman just stared and, after about 30 seconds asked, "Which one do you want?" again with no emotion at all. He chose one; she bagged it up, turned away from us and made for the register. It was only at this point that she said, "I'll help you at the register." Now this treatment I found to be downright rude and utterly devoid of basic respect. We walked up to the registers and she was gone. Like...ghosted. There was another, slightly older woman at the register, so I mentioned to her that the associate helping us had disappeared. She looked at me and said "She was supposed to be off at 3, so she actually stayed over for you." I blinked in shock. Was she arguing with me?!? I did not know what to say. We had been treated disrespectfully, helped at the bare minimum with our purpose for the visit, and then abandoned entirely. No explanation. No hand-off to another crew member. And this chick has the hutzpah to explain to me the she had actually done me a favor by staying past her end of shift?!?!? Are you kidding me? An older associate probably in her 60s came onto the scene and motioned us to her register. "I can help you over here," she said. She checked us out, and as we were turning to leave, offered, "I'm sorry." Now, this was the first customer service I had received the entire time. I thanked her and we left. I cannot figure out whether Petco has completely abandoned their associate training in soft skills or whether we just ran into an unfortunate coincidence of 2 women prepared to give us their very worst. I'll find another pet store from now on.

It had been a while since Chewie and I had visited Petco. We went to get Chewie's picture with Santa. All of the staff who was there when she was in her obedience classes remembered Chewie and Chewie remembered Janie her instructor. We had such a good time while we were there we ended up spending about 2 hrs shopping and visiting with staff.

Terrible customer service. The staff had a really bad attitude and were very disrespectful when my wife started speaking Spanish. Instead of being helpful, they acted annoyed and rude, as if speaking another language was a problem. We felt completely unwelcome and disrespected. No one should be treated that way just for speaking Spanish. Definitely won’t be coming back.

At first I thought they were sleeping, but then I tried tapping on the plastic and they wouldn’t move , nor seem to breathe. I understand that there is certain procedures when it comes to their living space , but this is completely unacceptable. I get it that’s how they are supposed to live , but it shows some sort of negligence towards living creatures …. I go to petsmart sometimes, their bettas seem to be thriving and their water is always up to the line …. Petco I love ya’ll but pls this is ridiculous….

I liked the grooming services, but wished they took pictures of the pets afterwards like other grooming places. Other than that, I bought a lot of stuff from the store since I was already there. Not sure if they always have that much variety in beds but that was nice