Forest Shadows Pet Resort

Absolutely amazing service. The staff is always cheerful and helpful. Our dog loves going there

Very disappointing experience. When I called to cancel, the desk clerk (Teressa or Terry) immediately snapped, “Well you can’t get your deposit back.” I never left a deposit and was never asked for one. Once she realized that, her tone changed and she curtly said, “Okay, come get them.” I arrived at 4:01 PM, waited for people to exit, and found the door locked while staff debated inside whether to open it. Awkward and unprofessional. For two dogs sharing a space, I was charged $376 for one night, half-day play, two baths, two rawhides, an unrequested “suite upgrade,” and a holiday fee—five days before Christmas. It felt like a money grab during peak travel season. To top it off, one of my dogs is now limping. Between the rudeness, surprise charges, and concerns about my dog’s wellbeing, we won’t be back. Next time, I’ll book them a room at the Ritz-Carlton. 🐾

Our three dogs stayed over Thanksgiving day, it costed us $800, numerous charges, they all wore sweaters, but the staff of Shadow Forest took the sweaters off during their stay, when they got home suffering severe diarrhea with no appetite! I will never use this place again.

Very disappointed, I have been bringing my pets here for 10 years and the last two times they have come back to me with injuries that the resort was either not aware of or had no explanation for! I don't know what is going on here anymore but there is NO concern for the pets or ownership being taken. You are paying for the care and well-being of your animals and that is NOT what is being offered. Sincerely, I would elsewhere for a business that cares for your pets.

Have been taking my pets here for a number of years and very satisfied with the care they have received. Facilities are clean and staff super friendly. I currently have Jack Russell pup who has so...much energy and loves coming here for boarding and day camp. Yesterday when I picked him up the staff gave him a couple of stuffed Christmas toys to take home (pic). Thank you FS for taking such good care of Ozzie.