Petco

I didn’t get her name but the associate who helped me find something and rang me up was amazing! The store was clean and organized and well stocked. Helpful and friendly staff.

Casper is the best! She’s an excellent trainer. And she’s patient, kind, empathetic, and fun. Definitely recommend.

I had a really good experience here thanks to one of the employees, Casper. She was super friendly, patient, and genuinely helpful the whole time. I had a few questions and she didn’t make me feel rushed or like I was bothering her—she actually took the time to explain everything and made sure I was taken care of. It’s always nice when someone clearly cares about customer service. Casper definitely made the visit a lot smoother and more pleasant. I’d come back just because of that kind of service.

About 2 months ago I came in here, the manager and cashier begged me to join their vital care program so I could get coupons for money off monthly. So today I thought I would test them out. I buy around 200 crickets a week from PetSmart. They begged me to give them a shot for price comparison. So today was the day. I did an online order for 100 large crickets and a couple other things. The bag that got delivered by the DoorDash driver had a laughable maybe 50 crickets in it. I try not to judge harshly after 1 attempt but I was charged for 100 and got 50 at best. I have never had this issue with PetSmart whether it be an online order or in person. If anything I feel like because I am such a frequent buyer I sometimes end up with more and sometimes a little less but never have I paid for 100 and got half of what I paid for. Disappointed in myself for even placing the order. We live and learn. Thanks for charging me 2x the price for 50 crickets.

I love this location and the staff is amazing! Great stock of everything I need, and I don’t have to trek across the dam.