Mud Bay

Visited this location for help with my elder kitty who has been having a hard time keeping the weight on recently. The staff were very knowledgeable and friendly and gave me a ton of good recommendations to help him gain a little weight and a few cans to trial. Will be going back again!

I came in looking for a backpack for a dog I’m watching who is a great hiker. The Mud Bay on NE Killingsworth didn’t have her size for the one on sale, so the manager called the Sellwood location to hold a small and medium for me. Picked both up, and then brought Pearl in to get fitted with one of the two backpacks again at the Killingsworth location. The young male employee was very patient with me and Pearl. I ended up keeping the small as well because I think it might fit a border collie who I also hike with. Got both backpacks at extremely low prices. Happy to have a Mud Bay not only in my Concordia neighborhood, but one that I can easily walk to.

Had the BEST experience yesterday. Recently adopted a new pup, and stopped by to pick up some essentials. The staff was so friendly, helpful, and caring. Sprung a gift bag on us at the end of our visit with snacks and helpful info for the new dog owner. Clean shop with excellent high quality products at a fair price. Absolutely going back!

I normally love Mud Bay and have had nothing but great experiences. Today was the first day I had a negative experience. I went in only shopping for cat items. When I was asked if I needed help I said I was just picking up some stuff for my cat. When I did require help, the associate (young woman with long, curly hair) was fairly cold and when I asked if they had a product similar to one on the shelf I was directed to another area of the store. I didn’t think much of it as I had made it clear I was shopping for a cat. I now realize I should have definitely double-checked as the product I had been directed to was for dogs and has an ingredient that is toxic to cats. The associate I spoke to on the phone to confirm if this is something that is or isn’t safe for cats was very helpful and apologetic for the confusion. I am extremely glad I did not open this product or give any to my pet before I caught this. I am frustrated at the lack of consideration from my encounter earlier in the day and the fact that I will now have to rectify a mistake that should have never happened had there been better training or more consideration. I am not sure if the issue was that the associate genuinely did not know it was a dog-only product with a toxic ingredient, or if she was being careless in responding to my request. Again, this is not a complaint against Mud Bay as a company as I do really like their mission and their selection (there are still things that I have to get from other places) and I will continue to go there. I am just very disappointed that something like this would happen. And I will be definitely double-checking product recommendations more closely in the future.

MudBay in Sellwood is finally open!!! They opened on Saturday 9/18/21. I am such a huge fan of MudBay and I have been watching the store anxiously awaiting their opening in Sellwood Today I asked my daughter to go to another MudBay to pick up some dog food and she let me know that the Sellwood location is open. Yippee!!! I rushed over here tonight after work to pick up Rex’s dog food and welcome them to the neighborhood! The two women that were working tonight were super sweet and friendly! Every MudBay location that I have gone to has Superb customer service, a spectacular selection and excellent prices! Rex and I will be here a lot!!