West Alabama Animal Clinic

I have been a client at West Alabama Animal Clinic for many years. Their pricing has generally felt fair for the area. In one instance, tests were run on on of my dogs without prior authorization; while the clinic did ultimately refund those charges (which I appreciated), standard practice should require discussing and approving costs in advance. The most disappointing experience, however, was during my senior dog’s final illness. When he became critically ill, I reached out seeking care but was told they were fully booked and could not see him. We sought care elsewhere, where his condition was promptly assessed and a clear treatment plan was provided. Shortly after, we had to make the difficult decision to euthanize him. What compounded our grief was the lack of follow-up or acknowledgment. There was no check-in after referring us elsewhere, no expression of sympathy after being notified of his passing, and we later received an automated vaccine reminder for a dog who was no longer alive. After nearly a decade as a client, I expected clearer communication and greater compassion during such a difficult time.

I found them when I had to put my beloved Kiki down. He had been to two other vets that basically tortured him with bad treatments, not being sterile before examining him, cutting off the circulation to his leg, etc. My baby became blind & had a huge infection in his mouth that would have required me to pump him full of meds, surgery & eye removal. I just couldn't do it. He was 14yrs old. He deserved peace. Dr. Danielle Maislos & the vet tech I met at the West Alabama Animal Clinic were the most compassionate people I had met during Kiki's illness journey & it was because of them that I knew I was in a place where Kiki could cross rainbow bridge surrounded by people who truly loved their jobs and the animals that come through their doors. They gave me all the time I needed to say goodbye & hold him when it was over. Their compassion knows no bounds and I'm glad that the Lord lead me to them so that Kiki's last hours weren't in pain and suffering; he was loved, held and now with his brother and I will see him again. 💔 I may have met them during heartache, but I have finally found a new vet for my other furbabies. Thank you to everyone that made that process so much easier. From letting him go, picking out his urn & picking up his ashes & putting on his name plate on his urn (that was tricky!), everyone has been more than helpful than any other vet Kiki saw during his illness.

I unfortunately had to move my vet closer to home bc with a new baby in the way, life is bound to get more hectic. I used to live closer to this location and when I moved away, continued to bring all 3 pets here bc I love the service, staff, and doctors at West Alabama. And cats are not as mobile but I continued to do so. Usually we are seen promptly, they have an app that I can chat with their staff to and have access to my pets records. And all the docs are lovely. It’s overall been a great experience and I’m sad to leave this clinic. Thank you West Alabama Animal Clinic for taking care of my fur babies!

West Alabama Clinic has been taking care of my cats for years. They are so kind and knowledgeable. They don’t judge when I struggle as a cat parent and consistently guide me towards a better life for my pets. The cats are always visibly happier after a visit (even the rough ones). I wouldn’t trust anyone else from grooming to surgeries.

We’ve been bringing our puppy here since February and we love it! Everyone there is so kind, the vet techs always seem so happy to see our little guy and make an effort to make sure he’s comfortable and cared for. Dr. Parham is very knowledgeable and kind. They’ve helped us stay on top of routine stuff like vaccines and checkups, and we had a great experience getting him neutered there. They truly care a lot here and do a great job!