Petco

I was greeted by friendly employees on walking into the store. Taylor was so helpful. The store was clean and well stocked. I will be back.

Olivia was SO nice to me when I accidentally cancelled my appointment. Technology error on my part. She was still able to move things around and take my dog in to groom her. Thank you so much!!!!

I go there for a personal dog wash. I took my dog there one time and they kinda did not get to her for quite some time and she has separation anxiety so she tore up the cage that they had her in. So I just do her myself. The people there are nice. They give you towels and cleaning supplies to wash your animal.

I wanted to take a moment to give some recognition to Eddie at Petco, as well as the store overall. Eddie was incredibly helpful in teaching me about proper ball python nutrition and took the time to explain everything clearly and thoughtfully. He also helped me pick out the right items for my snake’s setup, making sure everything was appropriate and set up for success. His knowledge and attention to detail really stood out and made me feel much more confident about caring for my snake. I’ve been meaning to write this review for a while and just realized I never did, but I felt it was important to share how positive my experience was. The staff at this Petco have consistently been friendly and knowledgeable, and it’s clear they care about both their customers and the animals. If you ever need advice or guidance for your pets, I would definitely recommend asking the staff here they are very knowledgeable and genuinely helpful.

**Disappointed with Petco Puppy Classes and Refund Process** I’m writing this review out of sheer disappointment with my experience regarding Petco’s puppy classes. Unfortunately, I never got to attend any classes because the instructor was leaving. When I learned this, I was informed that I could either attend the remaining classes or receive a full refund. I chose the refund option and called on September 16 to initiate the process. Initially, I was told that my request would be escalated to corporate. However, a week later, I followed up because I hadn’t seen any movement on my refund. I was then informed that there was no estimated time for processing and that I would receive a confirmation email when it was being handled. After that, I heard nothing for nearly a month. Finally, on October 11, I called again and spoke with a representative who assured me that she would process my return. Yet, as of now, I still have not seen the refund in my account. It’s disheartening to navigate this process, especially given the lack of communication throughout. If you are considering puppy classes at Petco, be aware that if the classes are canceled, you might face significant hurdles in getting your money back. It’s a frustrating experience that has left me extremely disappointed. I hope to see a resolution soon, but I wish this process had been smoother from the start. I’m hoping to see my refund within the next few days.