Pet Resort At Greensprings

It is impossible to get an appointment. I have tried to book my dog for up to 2 months out and I get wait listed for all of them. Staff is quiet and straight to the point at the front desk. My dog has only been once because we can’t even get an appointment to go again. Wouldn’t recommend for new people.

Marley did amazing during the 4 days he spent at Pet Resort. Very reasonably priced. They’re my new pet boarding of choice. The staff is very friendly. Thank you again.

I entrusted my small dog (5 pounds) to this facility for a 5-day stay, paying extra for daily one-on-one attention ($10 per day). I specifically chose this facility because they did not require additional vaccines like leptospirosis and canine flu, which are unnecessary risks for a small, indoor pet. When I picked her up, she was visibly neglected: her fur was matted with caked feces, her tail and coat were badly stained yellow, and her eyes were crusted with buildup. Her beautiful butterfly ears were knotted and filthy. These were not conditions that developed overnight — they reflected several days of inattention. Despite paying $310 for her care, and despite specific promises of daily interaction and basic hygiene, my dog clearly did not receive the care she deserved. Facilities that advertise personalized attention and basic cleanliness standards must be held to them. I would strongly caution others to reconsider before trusting this facility with their pets. The last two photos of my dog with the purple and white flowers are from 4/19.. just 4 days before this unhappy experience began.

Please be careful if you plan to use Greensprings Pet Resort. We rate their pet sitting services as average (3 stars) because we have only used them once for a 1-week vacation. We were non-plussed but puppy came home clean, safe and sound. Interestingly, we were never allowed to see beyond the front lobby despite our request, and we were not provided any photos during his stay despite assurances that we would be. Again, non-plussed. Their grooming service is another matter (1 star). Three weeks ago our mini-doodle puppy was groomed there. By arrangement, it consisted of a bath and trim "after morning time at the kennel". Both we and our puppy were very pleased with the grooming (see photo taken on the lawn of the Pet Resort immediately after grooming). Three weeks later we took him in for repeat services. I received a phone call within an hour of drop-off directly from the groomer stating that the puppy would need "cutting" due to matting, which I knew he had on his belly. When I asked about morning time at the kennel, she said they were grooming him then or else he would not be ready by 1 pm. I agreed but, unfortunately, did not clarify the definition of cutting. When my husband and I picked him up at 1 pm we were told he was "still on the table". When he was brought out, he was shaved to the skin with "poodle" ears and tail (see photo taken upon arrival at home after second grooming). If our puppy hadn't been delighted to see us, we would have sworn they gave us the wrong dog. We were beyond disappointed. To make matters worse, we paid $20 more for the same "set of services" as the first time. Did we pay for shearing and crate time? I suspect there never was "morning time" and that grooming probably took several hours. Fair enough but we deserved a better explanation up front and charges should reflect only grooming services. I called the front desk staff several hours later to express our dismay with the radical grooming. I was told that "this is what she had to do" and that "it would have hurt him to brush him". In other words, the staff shifted responsibility to the pet-owner/pet. Not once did the staff validate our concern or offer any type of apology. Extensive matting was simply not the case (see third photo taken 1 week ago). These types of dogs are furry and require regular grooming which is why we scheduled grooming after only three weeks. Perhaps a pre-grooming photo from by the groomer to justify the radical cut would have been in order. Likewise, If she did not have time or want to take the time to do careful brushing and trimming, then we should have been informed. If the groomer was only experienced with poodle cuts, then we should have been given the option to reschedule. So many options.... and we were not offered any. Our puppy is fine and his hair will grow back. We love him all the same. Our issue is with the obvious miscommunications, not only between the groomer and us, but also between the front desk staff and us. No transparency whatsoever. We would not recommend these Pet Resort services under the current circumstances. Update: The owners followed up with me by phone and their manager provided a tour of the facility. One year later, we have used Pet Resort Daycare and Boarding multiple times and have always been satisfied with their services. They seem knowledgeable about our dog's personality and needs. He is always eager to go back, which is a very positive sign. We request a bath at the end of our dog's boarding stays but do not utilize their formal grooming services. I would rate their Daycare and Pet services as 5 stars.

This Kennel had a Kennel Cough epidemic. I have given this place a 5 star in the past. However new staffing and bad employee attitude has taken over this kennel. I have an older dog. The one employee who walks him has pressured and hinted to me in the past that I should euthanize my beloved dog. The other employee with the short and purple hair wrote me an email stating that I should immediately pick up my dog because he had loss of Bladder control. The vet checked him out and cleared him of any issues. These worthless lazy employees develop lies and drama as an excuse to not take care of your animal. He is in good condition but his lack of care here by certain employees has given him diarrhea. Food comes back unfed at times and meds are not given. Any denials here won't work. I know who these worthless, Lazy employees are. I really liked this place until I was starting to get pressure to euthanize my beloved fur child.....