Pet Palace Doggie Day Spa & Resort

Will never take my fur baby back here!!! It took them over 4 1/2 hours to groom my little dog. My fur baby goes to a groomer every 3-4 weeks and she has never taken no more than 2 hours to groom!!! When they finally brought her to me she was covered with hair that they didn’t brush or blow off when they cut her. I told them specifically when I dropped her off to not shave her only trim !! . Well she was shaved and I was furious but I didn’t say anything to the girl at the front desk because she was so nice and what could she do! The only reason I am giving one star is because the girl at the front desk was very nice to me and she did apologize for long wait and gave me a 10 percent discount.

I’m very specific about how I like my dog cut. I provide photos, feedback, and notes with every booking. My dog has been here a handful of times, and I understand it’s a learning opportunity with every groom..but this time was my last straw. They called to say her back underside legs were too matted and needed to be shaved. I agreed, apologized, and said go ahead. Unfortunately, she was completely shaven down, every single leg. They gouged a spot on her chest down to the skin and left a weird Mohawk on her booty. She left with no bow or bandana. I have spent every groom appt bringing pics and leaving upset, but giving feedback on how I like her mouth cut in a circle/donut shape. They always do a weird blocky triangle regardless of the photos I bring. For spending hundreds of dollars this year, I feel like I’m not being listened to about my doggy’s groom style. I will be finding a new place.

Very disappointed 😢 in my sweet pups grooming! She is a mixed breed (Yorkie & Poodle). I had to take her home and “fix” what I could only describe as a “hack-job” . I was so caught off guard by how my baby looked I cried all evening! Unfortunately, once the hair is cut…that’s it! They nicked her in several places & left her coat visibly uneven and just ragged. The sweet lady at the desk even said she thought I would be upset and not like it. Well…she was a hundred percent right! I didn’t & don’t like it, so I would never recommend taking your tiny (toy breeds) here. Fortunately, I cleaned her up myself as best I could. And I am NOT SKILLED at grooming in no way, but I had to do something to try & even out this wildly disturbing messy cut. Her feet were all completely uneven and a tiny mat above her toenail was ignored. I used scissors ✂️ to clean up the unevenness & her sanitary. Her face was not at all what I described that I wanted so I had to shape the face as best I could. As you can see in the BEFORE pics she had no definition to her face and body! The AFTER was a huge improvement especially giving a more rounded look to her tiny face. They nicked her nose and near her eye so there was little I could do for that. We’ll just wait for her to grow out and choose a groomer who is concerned about fulfilling the service requested. Kudos to the sweet lady at the front desk who did her best to help me. I appreciate the honesty & compassion she showed in advising to reach out if there was a problem. Thank you 🙏🏽 for the kindness. I understand people can have an “off” day or have a particularly hard time with an individual dog but if they thought I would not be happy with what they had done, they should have contacted me immediately & shown some sort of good faith toward me rather than just taking my money & hoping for the best! Not cool PET PALACE! ***UPDATE*** After finally reaching the manager, my money was returned and I was advised the groomer was a new employee and inexperienced with tiny dogs. I was further told that in the future I needed to ask for a veteran groomer which would require an extra charge extra [a premium applied for experienced groomer’s time]. RIDICULOUS! If you take your pet to be groomed, shouldn’t you expect for them to be groomed appropriately? I need to pay a premium for requesting that my grooming services be performed correctly!! I never asked for a “precision cut” or “designer cut” so why would I need to pay extra for what you advertise that you provide anyway! Again…NOT COOL PET PALACE! If there were a “zero star rating” that’s what I would give at this point. Tiny Pet-Parents BEWARE!!

Our mini schnauzer Cookie loves to get groomed and loved on by staff at Pet Palace. We always board her here on trips and they send photos daily. She is happy to go when we drop her off and seems excited to play with other dogs while she is there. They are all very friendly and good to our little family member.

If I could give zero stars I would. Taylor is not good to your dogs. We had our two little ones going here and at first it was fine, until we noticed how terrified they would be when we picked them up. I specifically asked for my mini poodle to not be in the bar cages and to be in the room, the last day they went here they had her at the very top bar cage back in a room with cleaning supplies and she was trembling. She swung our other old dog around the door because she was mad with us. Now we catch her chasing a light brown schnauzer in the parking lot (the dog had a light pink vest on) I was able to catch her picking up the dog in the end and as you can see, she rough handles the dog. Look at the dog struggling. Taylor is awful especially with how much money you pay. Disgusting in these photos you can see her SLING THE PUPPY!!!! I have a video but it won’t let me leave a video review so I’ll just send it to the owner just BEWARE