VCA University Animal Hospital

I have not yet written a review of VCA University but my experience today made me want to write one. My boyfriend and I have taken both our little fur babies to VCA for quite some time. Recently our little sweet baby Luna was diagnosed at the ER with FIP. They immediately treated her and gave us a treatment plan. This news was rough on us and the poor girl. Today I had the pleasure of meeting Dr. Settle and her technician whose name I am not remembering but she was amazing, for her follow up visit. They were so attentive, helpful, compassionate, and friendly. They listened to everything we had to say and asked us follow up questions or asked if we had questions. On top of that they have gone out of their way to accommodate us and our time and our Luna by making it easier for our follow ups without having to stress out our girl every time she needs to be weighed. In our opinion they have gone above and beyond to make sure that we as owners are comfortable and that our sweet girl feels safe and comfortable with them. I recommend enrolling in care club if you’re skeptical on the price it helps a lot! I highly recommend anyone to visit the Vets here but especially Dr. Settle.

Update for business reply: lowering from two star to one star for generic business reply and expectation I reach out with more information. The information needed is there. Shows there is no serious effort to review customer feedback but they want to be seen as responsive. Decent facility and providers, went a little slower than preferred but that happens. What brings this down to a two star experience overall is the pricing and how they hide it. It's becoming more standard practice to be forthcoming with pricing for services and VCA does not share that until you are in the room with them. They know the pricing, they don't want you to know until you have already committed time and effort to be there so you are less likely to walk away. Comparing to other clinics this is on the high end for price, for average services, that they are hiding to try and sneak it past their customers. I would not recommend working with this facility, or if you do inquire about the prices beforehand to see if they are comparable to your other options.

I can’t say enough great things about University Animal Hospital! My dog Apollo recently needed surgery, and I was incredibly anxious, not only about his health but also the potential costs. From the very beginning, the staff was kind, professional, and understanding. Dr. Koch, who performed Apollo’s surgery, was amazing, skilled, thorough, and truly compassionate. What meant the most to me was how he worked with me financially to help keep the cost down without compromising the quality of care. It was clear that he genuinely cared about Apollo’s well-being, and that kind of support is something I’ll never forget. Apollo is now recovering beautifully, and I’m so grateful to have a vet that treats pets and their owners with such respect and empathy. They will be the only vet I will use from here on out! I highly recommend University Animal Hospital and Dr. Koch to anyone looking for trustworthy, supportive, and expert veterinary care. Thank you again for everything!

We have been taking our pets to VCA for about 15 years. They have always been great. Providing quick service and a great waiting room with water, coffee, and tea. They have a separate cat waiting room, so those furbabies don't get so stressed around all the dogs. The technicians and veterinarians have been loving, gentle, and knowledgeable with our pets. I definitely recommend them. UPDATE: We have now been with them almost 20 years and they are still fantastic. Unfortunately we had to let our Chihuahua go over the rainbow bridge. We took him there and they were so amazingly helpful and caring. He had all of his care with them over the years and we had him over 16 years. They had a special room with doggie snacks and a very calming atmosphere. I just brought our other furbaby to get a cyst checked out. They were so helpful and explained their recommended treatment. The surgery they recommended was a little out of our budget so the vet gave me a print out of some lower cost options. We had a new technician (I think that's what they are called) and he took the extra time to explain everything and was so personable and caring. I always leave there very satisfied with their service. And as a bonus they really make us all feel cared for.

Found a lost dog and brought her here to check if she was microchipped. The staff was so incredibly nice and helpful. Gave her a quick health exam, checked for a chip, gave us an unopened bag of dog food, and provided us with plenty of suggestions on what to do next and where to go and never asked for any money. I will absolutely be bringing my own dog here if ever needed and highly highly recommend. Thank you so much!! (P.s. the owners were found the same day!)