Fancy Pup Pellicano

I have been coming here for over a year now, I bring in all three of my dogs, but my Australian Shepherd and Caviler King Charles spaniel go regularly, I do switch out between this one and Montwood depending on the day. I haven’t had any issue as of yet and I am obsessed with the way my Aussie turned out.

I use to be a regular customer at Fancy Pup up until two weeks ago, sadly. Picked up my shtzu to find her shaved with a #10 (usually 7), as per the tech she was "matted" and yes she does get matted by her rolling around, sweater, or WHATEVER reason other techs have always worked with it and they work it out beautifully! I would have liked a courtesy call to give me heads up to prepare me for what I was about to pick up 😳 I would not have done that on the dead of winter thank God for sweaters and it's been warm outside. I feel like the tech did pretty much what she wanted.

I’m disappointed to write this, because when this business first opened, the service and standards were genuinely good. Unfortunately, over time that changed. My mother-in-law recently brought her dog in for grooming and was told there would be an additional upcharge because the dog was “dirty.” While I understand that extra fees can be reasonable in some cases, this was not clearly communicated upfront and felt increasingly common for even minor issues. This has become a pattern—small, unexpected add-on charges that weren’t part of the original agreement. More concerning, the quality of the grooming itself has declined. On more than one occasion, the job wasn’t finished to the standard that was previously routine when this business first opened. Because of the combination of inconsistent pricing, surprise upcharges, and declining quality, we’ve decided to take our business elsewhere. I’m sharing this in hopes it’s taken as constructive feedback: transparency and consistency matter, especially for long-term customers.

I can not say enough good things about this place! I have been going to them for over 6 years. I have 4 dogs which I have recently put on their membership. I have 2 dogs that are rescues and have very high anxiety and are not very trusting of people … and they are AMAZING with them.. they go weekly or biweekly the staff knows them by name and my dogs are always sooo happy to see them and be there with them and always happy when picked up. I 1000x recommend them. Also if you have the opportunity to become a frequent visitor and get a membership it is soo worth it♥️

STAY AWAY! Absolutely horrible service. The owner is VERY RUDE. If that's how they treat customers imagine how they treat the dogs ! STORYTIME: we went december to bathe our dog and cut his hair. Then the owner offered us a membership that would start January 1st. So we decided to go today and when we requested the membership they said they never offered it to us and to not bother them calling. Jokes. They said if we want a membership we have to earn it ! Do not come. We couldn't believe our ears.