Pet Supermarket

I am absolutely livid right now. I have always had positive experiences at this location—especially when Jennifer worked here. I respected her work ethic so much that I eventually hired her at the company I work for. That should tell you the level of service I’ve been used to from this store. Tonight was completely unacceptable. After a long day of work and while preparing to travel out of town, I rushed to this store to buy dog food because I have to board my dog early tomorrow morning before flying to New York. The store closes at 8:00 PM. I arrived at 7:56 PM, along with two other customers who pulled up at the exact same time. I jumped out of my car and walked straight to the door—only to have the clerk lock the door when he saw me pull up and completely ignore me, even as I clearly stated that the store was still open and I had three minutes. The other customers left. I stayed until the 3 employee exited the store and told him directly that what he did was a complete sucker move and that I would be writing a review and contacting corporate in the morning. His response? He challenged me and said, “Go right ahead.” He then added that “he has a life,” which is why he closed early. That response alone tells me everything I need to know. If a store closes at 8:00 PM, and paying customers arrive before that time, common sense—and company policy—would suggest you serve them. I wasn’t asking for special treatment. I was asking to be allowed to shop during posted business hours. For context: I own a Cane Corso. The food I buy costs $107 per bag, and I am in this store every single week. That ends today. Going forward, I will be purchasing my dog’s food from Amazon. Losing loyal, high-spending customers over laziness and attitude is a terrible business decision—but apparently one this location is comfortable making. Corporate will be hearing from me in the morning. Attached is a time stamp of when I pulled my phone out to write this review and I still had 1 minute left!!

I had never had problems at this store before, as I've been a customer for quite a few years. It turned out that on December 9, 2025, when I made my purchase and they asked for my phone number, as they always do, they then told me I had a $5 discount. This time they had changed the policy, according to Katy, the shift manager. But while there's a policy for asking for different types of donations, there's no policy to let you know you have a discount? It doesn't make sense, because any customer appreciates good service, especially when it comes to discounts. I didn't like the way the girl who served me treated me; I don't know her name. Thank you for your nonsensical service

Incredibly unprofessional for the shift lead(on 10/25 around 6pm) to accost his employees if they wash their hands and insist they did not because of a sink issue in front of customers. And then argue with said employee that there’s no way they could’ve washed their hands after using the restroom because the sink does not work. Made us very uncomfortable. If conversations like these need to happen, do not have them in front of customers waiting to be checked out. Incredibly unprofessional.

Well, it's the only pet store anywhere near, so it's wonderful that it's a great store! Employees are helpful and knowledgeable. The store is clean and the animals well cared for. There's an option at checkout to purchase a can of pet food to be donated to a worthy cause. I like this option as it's supportive of animal welfare Highly recommend

I’ve been going to this location for a long time and I must say the store looks much better. Shelves are stocked and staff was friendly.