East-West Animal Hospital

My beloved dog, Sassy, ​​had been receiving acupuncture treatments at this clinic and had an appointment scheduled for November 10, 2025. I called to cancel and reschedule the appointment for November 24. I contacted the clinic again on November 13 and 14, and each time I was told that Lisa would return my call. She never did. While I waited for a response that never came, Sassy's health rapidly deteriorated. Our beloved Sassy passed away on Wednesday, November 26. The clinic did not follow up, communicate with us again, or show the slightest concern or empathy. At a time when we were desperately trying to help our pet, this clinic remained silent. This complete lack of compassion, responsibility, and basic professionalism is unacceptable. Our pets are part of our family, and their indifference made an already heartbreaking situation even more painful. Thanks for absolutely nothing.

Very pleased with our first visit. Dr. Register & staff were great. Best of both worlds..eastern & western medicines.

I'm going to start off by saying everyone here is very nice. But I would not recommend them. Their lack of experience and sense of urgency for my dog who had an aggressive type of cancer was an extreme let down. Also, this review is only being made after several attempts to contact them about an issue we had, which they have chosen to ignore. One of the issues was over a simple wrap job that my dog needed on her leg. I was charged $81, and the job was done so poorly that it made my dog's leg swell up twice the size (see pictures), so I had to remove it within an hour or so after it was done. When I asked for a refund, they said they would wrap it again, however, I did not want the same thing to happen again. I taught myself how to do it correctly within 5 minutes. We also had to find out own resources for surgery opinions and cancer treatment options. I had followed up about the refund again, also mentioning that my dog had unfortunately now passed away since she couldn't get the surgery she needed within a timely fashion (the surgery date was over a month after the initial visit, a week after she passed). They were nice enough to send a condolences card, but chose to ignore the part about the refund - so at that point the card was more of a slap in the face than helpful. I mean, it was really just a simple solution to make a terrible situation hurt a little less.

Nice caring staff. Appreciate the thoughtful care from the vet and her staff. Was disappointed when I took Lucy to get fixed at a less expensive alternative. East +West were three times more expensive. Easy West would not confirm she had a heart worm negative test. I had to pay for an additional test. I thought that was inconsiderate, considering I am not wealthy. Just not nice. I've reconsidered and will take Lucy to another Vet. ACT, Tampa spayed Lucy. Inexpensive and excellent care. They do all types of Vet services at reasonable prices.

Dr. Register is just great! I love that she balances both Eastern and Western medicine. She cares about your animals, and handles them with compassion. The techs and staff are friendly. (Joy is amazing!) Everyone is always smiling! My dogs LOVE LOVE LOVE being there - even my "stranger danger" lab becomes out going. Definitely our "other family doctor." 😊