Petco

We gave petco grooming multiple chances and unfortunately this last situation is the final straw for us. We have had many issues in the past with groomers missing appointments, however after new management took over they gave us a free grooming session and assured us this issue was resolved and so far it had been ok, until this Sunday. We had a 0745 appointment and I was ill but I arranged a family member to take in my dog instead of canceling. He showed up early and waited outside past the appointment start time (he contacted me concerned no one had come out yet). Someone eventually came to the door and informed him that the groomer had not showed up for work. They encouraged him to wait a little longer while they tried to contact the groomer. He was there for a half hour and had to bang on the doors to get someone to come out and give him an update. They were unable to provide any insight and thus he left. I called with the intention to leave a message, however an associate answered and I asked to have a Manger call me once they got in (as mentioned this was not the first time), they stated one was available now, which was surprised because my family member said the response he got was very unprofessional and unorganized. Upon the manger answering the phone I could immediately tell he was annoyed with my call. He was unprofessional and honestly rude to the point I actually expressed that. He did not offer an apology or any solution. He did now know when the next groomer was coming in or if my appointment could be rescheduled. Upon explaining that the previous incident I was given a free session, his reply was "do you want me to lose my job?" I was completely taken back. He stated he would have someone call me but did not confirm my contact information until I asked him too, which he did give the wrong number. It has been multiple days and no one has contacted me. I assume he didn't pass it along because he knew this interaction did not go well. I finally today received a text message only stating to reschedule. Needless to say we have already found a new groomer and will never be returning to petco. This is your warning to go find a ma and pa shop instead, as I have way to many chances and regret it.

This was my first time taking my newly adopted senior dog for a grooming appointment. The staff was wonderful and they were so patient with me and her. Will definitely be back.

Great store ! I found this rare purple 💜 Betta. Im in love . Its doing great in its new hime. The Cashier was super nice and helpful. I was looking for an item and the staff was kind and helpful. PETCO seems to have more of a variety of Bettas.

I really appreciate the groomers at Petco! They always take their time and follow exactly what I ask when it comes to my fur babies. My pets have no hesitation going back with them, which says a lot about how comfortable and well-treated they feel. The pricing is also very reasonable for the level of care and service provided. Highly recommend!

Bought a dwarf hamster for my 8 year old after months of asking and weeks of research. She named her Sweet Potato because it has been her favorite treat to snack on. She is also a real sweetie. Thank you to the Petco employee for being incredibly kind and very informative!