Petco

I had a question about a food dish for my cat made of Melamine. Not knowing what that is or how safe it is for pets, I asked the nice lady working there if she knew. She did not but took the time to go and ask the vet on duty that day about it and learned it is safe. I was very happy because it is exactly the size bowl I've been looking for but have been unable to find! Thank you to that very kind employee who took the time to do that!

Stop making it so hard for you to get five dollars off your next purchase! The only reason why I go to the store is cause it’s convenient for me otherwise I would not I would go somewhere else. You have no incentive for people that spend a lot of money with you.

I was having great difficulty in getting the email from Petco that proved that I purchased 3 bags of dog food online before I came to the store. Oddly, my American Express account did confirm the purchase. The second cashier, Grace gave me Petco’s customer service number which I called and despite the rep., Princess’s best efforts, she could not find any confirmation of my payment on her end. Grace then rang up my 3 bags and honored the discount that was advertised online. I went home a happy camper.

Milo is thrilled with his new lemon aid 🍋 squeaker! Paul ohh Paul's not very thrilled about his sweater and he wanted the lemon aid squishy he is so jealous.

Purchased Koi sticks that was clearly marked $49.99 and I had $15 worth of points that I would utilize. They credited $15.00 worth of points, but charged a price of $59.99 minus $15.00. I left to my car and then knew something wasn’t correct. I came back from my car and went to supervisor on duty. I explained and showed receipt and was right off the bat made me feel like I was wrong. I further explained and showed him a picture on my iPhone, as I took it when I came back into the store to make sure I was correct before I complained. He immediately said, you sure it was correct and you saw it on the right tier? I said, yes. He then went all the way in back of the store to check; with me following behind.. He looked at the shelf and the product and tag and didn’t acknowledge that I was correct and just headed back to the register while I followed. He said, I’ll credit you and rang up a receipt, arrogantly showed me and said, does this look correct?! I said, yes. Then rang the other receipt, is this correct?!! “Yes.” Handed me the receipt and that was all that was said. No, apology, no, thank you! Just made me, a 71 year old frequent shopper of Petco that had previously shopped all the time in Rancho San Diego, feel like I inconvenienced them. My husband and I do not like the La Mesa Petco, as this is the third time we have been there and the customer service leaves a lot to be desired. Not friendly, no assistance, cold feeling. Store is set up inconvenient and not easy to find product, ill arranged and dingy with old smell and with many empty shelves. I was always treated with respect at Rancho San Diego and the customer service was GREAT! They were always willing to assist and approach the customers. Store was nicely arranged and bright and even smelled clean. I believe that store should have never closed down, as it was in a better location as well. Seems to me, Petco made a big mistake in choices. I would have made room in Rancho for your VET care and closed La Mesa down. I feel if Petco continues like this, you may be heading for a downfall and I would hate to see that. Thank you, Bernice Jesionka