KIBAS PAW

They are definitely the best! They do their job with love and excellence. 100% recommended 🐾🦴🐶

Excellent and fast service. They treat my Bella very well, even though she has a strong personality; they're good to her. The prices are unbeatable. Very happy with everything.

Excellent service!! She felt like a princess and left very happy! Quick and with lots of love ❤️🐶

Business that lacks client service and professionalism. As a previously consistent client, was treated in my last visit very poorly with no sense of loyalty. Surprise services were seen more than once without an advance notice. Anyone would feel being taken advantage of. Not justifying prices, just the surprise of being added extra services without the request or at the very least prior awareness given. Very disappointed. Don't be fooled.

Today I had a very disappointing experience at KIBAS PAW, the place where I always take my pet for grooming. When I picked him up, they charged me an extra $10 for "daycare" without informing me beforehand that there's a policy with a late fee for not picking up the pet at the indicated time. This came as a complete surprise because we've always picked up our pet at a similar time. The frustration is compounded because it's not the first time we've had the price increase due to a new policy without prior notice. This isn't the first time something like this has happened: on another occasion, they charged us more than usual, claiming a price increase without prior notice. We weren't informed at the time of the appointment, even though we're repeat customers. When I questioned the charge and requested a refund of the $10, I explained that these kinds of changes should be clearly communicated to customers. However, the manager—instead of taking responsibility or apologizing—decided to refund the $10.00 and informed me that he would no longer accept Milo, suggesting I find another groomer. The worst part is that today my pet was returned with a visible laceration on his neck, as shown in the attached image. Customer satisfaction policy: nonexistent. Unfortunately, the experience was awful. Not only because of the treatment I received, but also because of the physical harm to my pet. The lack of communication, the poor customer service, and the negligence in my pet's care compel me to share this experience so that others are informed before trusting this service.