Firebirds Wood Fired Grill

Had a 7pm reservation for dinner to sit outside on the patio. We had to wait 45 minutes. The manager did inform us that they are running 15-20 minutes behind. The hostess ignored the part that we had a reservations to sit outside. I informed her that there were 2 tables about to open up that we would take either, or she did set another couple before us went inside to find out what was going on. She refused to sit us at the other table, said she had another party coming in for that table and I said our reservation was up. You tried to sit us inside. We told you, we wanted to sit outside what our reservation was for she rolled her eyes. We demanded a manager.He did sit us outside.My food was partly cold the drinks were good are waitress was lovely.The overall staff from hostess to management need some improvement. Why have a dress code on your website? When it's not enforced, no big deal. I'm glad it's not enforced knowing if I decide to go back. I can actually dress casual and be comfortable.

My husband and I went early (4pm) today, we were seated right away. Our waiter, Kenneth Lee, was very attentive. The lobster queso had some large pieces of lobster and a lot of smaller prices as well. I don’t usually like fish but that queso was tasty. We were so hungry that we ate most of it before I took the picture. It could easily have been enough for 4 people to have as an appetizer. My husband ate most of his sirloin steak before the picture as well, my meatloaf was exceptional. My only suggestion would be to brush the new bread they serve with a garlic butter. Remember if you go please make a reservation they are usually very busy.

I am rarely one to give a 22% tip to a server but the experience my wife and I had warrants the $24.44 tip to Caleb, our server at Firebirds Surprise, 13388 N. Prasada Parkway. We walked into the restaurant for our 5:30 pm reservation and were immediately greeted by the hostess. She read the notes about our reservation and wished my wife a Happy 7Oth birthday. Strangely enough, we’ve never had that exact experience before of the hostess greeting one of us for our birthday and wishing a Happy Birthday. Everything we ate and drank for our dinner was great. I gave five stars to Firebirds Surprise for a reason. The staff deserves credit when they’ve earned it from the hostess to the servers to the staff in the kitchen and the bartenders. My wife had a very memorable 70th and I can tell you this meant the world to me. Her steak dinner was part of the three course dinner for $39.95. You really can’t go wrong with the three course meal. Try it. I had a rib rack while she had a 7 oz BLT Filet. She let me taste the filet and the meat was every bit as good as the way she described it. I gave her a rib in turn. I thought about giving her another rib but I had trouble parting with any of the rack. Best sauce! Rib meat was soft! Even the mixed vegetables were perfectly cooked. Caleb checked on us and we also had a visit from Firebirds Surprise Service Manager David. He asked how we were enjoying ourselves and we honestly told him how his staff was very professional. We honestly felt they are really happy to give great service and like getting feedback. So I didn’t wait a day to do this review. I felt they deserve an immediate response for the kind of service. We’ll be back. Thank you all!

My wife I and made reservations here for our 2 year anniversary and had a great time! The prime rib was excellent as was the sirloin and they gave us a complimentary creme brulee cheesecake dessert given the occasion which we appreciated very much. It was a little loud in there but after a few cocktails our voices had no problem matching the volume level in the room lol. Overall a wonderful experience, we will definitely go back and I would highly recommend!

Went here this afternoon for my birthday lunch with my husband. It was our first time here and we sat at the bar. We were served by Samantha and she was fantastic. Attentive, personable and prompt with refils and order taking. We had the green chile chicken nachos for an appetizer which were delicious. I ordered the 12oz ribeye on her recommendation with fries and lobster queso enhancer. Steak was perfectly cooked, well seasoned and tender. Husband had the Durango burger and absolutely loved it. For desert we had the creme brule cheese and it was devine. We will definitely be back!