Stellar Veterinary Clinic - Dyer Street Location

This was unfortunately the clinic that was open the day I took my 3 year old cat to the vet for suspicions of illness. The wait was about 1.5 hours to even be put in a room, as my cat sat there anxiously. It sort of felt like everyone there didn't know what was going on. It was really alarming. The technician that escorted me to my room was scaringly confused on basic questions about my cats vitals. I asked "Is 7 pounds healthy?", she stated she didn't know. I wonder if I can apply here too! My cat was ultimately tested for all things, which costed hundreds of dollars. The vet made me feel like this was unnecessary and that my cats symptoms weren't alarming. (She was showing her third eyelid which is never anything positive). Fast forward to the next day, I receive a phone call with my cats results. I am told she has Leukemia. I was absolutely devastated as any mother would be. Instead of being empathetic, the vet chose to educate me on the fun facts of my cat having literal AIDS. I let her ramble and feel good about herself, until I attempted to ask her to please avoid talking about the "what-ifs" of how my cat got this, can we please talk about the action plan and what actually comes next. I think the vet had a really hard time with that, possibly because that involves actually doing something a little challenging. The vet ultimately advised me to "come in person" which I'm totally ok on! I really didn't feel like sitting in a waiting room for 2 hours again. I ended up calling another vet that I was more familiar with, and asked for a second opinion. Turns out, my cat needed antibiotics for the third eyelid, and that it was an infection beginning due to her weakened immune system from the Leukemia. They were so kind and patient with me and explained everything to me bluntly and efficiently. (North Hills Vet Clinic) I have never felt more alienated and alone in a vet clinic. I have put down pets before from illness, and have never felt this way before. Shame on the staff for not being transparent with clients on why the process is taking so long and most importantly shame on the vet. Please do not continue doing this for a living if its just the money keeping you in it or just wanting to keep routine. Its blaringly obvious you do not want to be working there so please do yourself and other pet owners a favor, and resign.

Took my dog on a Sunday because we needed something for his ear infection. I did advise them that he had another conditions that were treated by his vet. They didn’t care they did offer several treatments that I already communicated to them that were treated by his vet. And then what it really bothered me is that to see some of the conditions that were taking care by another vet, my dog had to be put against the floor and forced to open his mouth. I understand that they need to profit, but they will try to sell you every single thing even though you told them not to.

Amazingly kind and caring staff who have honestly taken great care of all my pups and we have had wonderful experiences here in the past, but today was a bit rough especially with the wait times, and an overcharge. We arrived and checked in at 830am. We were finally told everything was all set- pup was treated and back to us, meds were ready, and discharge instructions- around noon but the doc hadn’t discharged us for some reason. At 1230 the doc came out and said she needed to see our pup again, she never should have been discharged and they took her to the back. We were finally discharged at 1240. Additionally, they told us because of the total price of care we needed to put a deposit down before care which is fine, but the “deposit” was the full charge. On final checkout the cost was less and we were told a refund was not possible but they could credit the account. They did end up refunding the overcharge. I’ve always loved the staff here and they have taken great care of my pups. I’m not sure if it was an off day or if the vet was overwhelmed but it was definitely not the best experience.

Long but it has to be said. One of the worst vet experiences ever. I usually go to the Rojas clinic with Dr Bailey and it has been amazing, I guess I’m used to the service there but it is unacceptable the way we were treated here. We were referred here for an ultrasound and an X-ray for my baby that had been having tummy issues, we were told to arrive at 8 am and I got a text message that our appointment was at 8:30, I drove almost 45 minutes to get there at 8 and was very punctual, they checked us in and there was a line which is understandable on a Sunday. The energy was already kind of off with the techs since the beginning, but I’m not even picky about that just wanted to point it out for anyone that is, second of all they tell me after we’re being seen that my baby has to be “hospitalized” for the ultrasound, even though we had an appointment at 8:30 (none of this was mentioned previously, plus they charge extra for hospitalization) and honestly I was okay with maybe 1-2 hours BUT because of the ultrasound/X-ray she hadn’t eaten since 7pm the previous night (drs orders obviously). They tell me they’ll call me and she’ll be fine. I leave her, very hesitant, but she needs these images to know what’s wrong. 4 hours go by and it is now noon, no one has called me and my dog has not even taken a sip of water for 17 hours at this point and I’m feeling anxious, I walk in and ask for an update, after about 20 minutes of waiting in the lobby they call me in and give me my baby, tell me they’ll have results in a few days. It was an expensive process and that was the least of my worries, I get home and see that my baby has cuts on her stomach from when they shaved her 😭 which again, may be understandable because she moved, because they were rushed, the skin there is very sensitive, whatever it can be but I WAS NOT INFORMED, I felt blindsided with everything that happened and just very disappointed. I just hope she didn’t suffer too much while she was out of my sight and I will NEVER take her there again.

They took care of our baby boy who had an obstruction, the team did phenomenal in diagnosing and treating him with surgery and we’re glad he’s back home healthy! We couldn’t be more thankful for everything they did. Although they are far from us, we’ve always loved the care they show our fur babies.