Banfield Pet Hospital

I took my cat in in September of 2025, her tooth fell out and they said she desperately needed a cleaning. They said they were booking for December but would not book me, they said they’d like her to lose weight, when I said I could get her to lose weight by December they said they’d had to see the weight drop before scheduling. In December I try to schedule for the soonest available which was march. But they said there was no doctor scheduled for march so I couldn’t actually get scheduled. In February I was able to schedule it for march. The day of her appointment I show up for drop off and they say they had a call out and can’t do surgery. I reschedule for two weeks later, I show up at 7am for drop off and they’re closed. It’s dark and nobody is there. I come back at 8 and they say that once again they don’t have a doctor. I have to reschedule AGAIN. for all these days I have to take the day off work with no pay. So that’s 2 full days I have to miss from work and now I have to take a third day off and who knows if the same thing will happen next week. I know call outs are out of their control but it feels like they have extremely unreliable staff. Getting my cat in the carrier takes forever and stresses her out a lot just to take her back home with no care. I’m also on their monthly plan that I have a one year commitment to so I can’t even chose to find a different vet because I’m stuck with this plan until September.

I adore Banfield + especially this location. Our Vet Tech who did Mia’s dental cleaning on 3/14 @ 7:15 AM (dark hair in a bun & green vet med sweatshirt) was amazing. I always come to appointments with loads of questions and lots of anxiety. She was so patient with my husband and I & even remembered Mia from seeing her once just a few months ago. I briefly worked as a VA in my early 20’s - so I know that clients coming in and taking up loads of time isn’t always ideal when you have a tight schedule, but she was incredibly professional, kind, and explained everything in a way that we could understand. Dentals are covered under our OHP plan that Banfield offers, so we only paid $75 for post-anesthesia comfort meds which were optional. Additionally, we get routine vaxes & other simple procedures included. This Banfield is also willing to work with anxious pups if anyone is looking for info on this! Mia is an incredibly anxious dog (non-aggressive), sometimes even turned away by groomers/vet offices because she urinates out of fear or hides behind my husband and I when staff try to approach her. Even without her pre-appt. anxiety meds, they’ve always been willing to see her which means so much to me. Even if they can only get 1-2 nails clipped, they always try to do what they can. I trust this place & their team wholeheartedly with my girl. :)

We had our old girl visit the rainbow bridge. This afternoon and the bandfield group were awesome, very caring. They gave us plenty of time with our girl and helped her along. She is with all of her other buddies and jumping around. Happy as pie. I'm sure thank you so much to all of you. Guys, for making it a process. That was very comfortable and loving

I started bringing my senior kitty here Dec 2024. She has to get a monthly Solensia shot for her arthritis, and during each visit I've had nothing but great experiences with all the staff and scheduling has been super easy. I ended up getting my other kitty also signed up at this location with a Wellness Plan, which has so far been worth it.

Conner, Anna, and the crew went above and beyond to ensure the Meow Sisters got all of their shots.