Petland Batavia

Friendly staff and adorable puppies. Prices are great. They provide great customer service and products to get you started with your new family member. Definitely recommend this place!!!

Amazing experience! Dean, the name of the worker who helped me, was incredibly knowledgeable, patient, and truly cared about helping me find the right puppy. He answered all my questions and made the entire process easy and exciting even for my children during paperwork. Highly recommend asking for them if you’re looking for a great experience

Wow, went here on a whim to see what they had. We have bunnies and wanted new treats. No hi or hello, nothing. Two employees at first, then one or two more later. Nothing said still. Definitely looking and awwing at puppies. Although, they are sleeping on wire racks. Some have blankets, not many. And one a Has a plastic bin with a blanket. Very special pup indeed. Breeder fed, no doubt and sad. But seriously, employees have some professionalism and/or kindness. Geez. Totally lame and depressing.

Just 5 weeks after purchasing my first amazing dog (Chocolate Brown), I revisited this store and purchased a second puppy (Black), with the expectation of being as lucky as I was the first time. The store staff once again were exceptional from start to finish. Two adorable, well behaved puppies is not a coincidence! I am extremely pleased with my two boys!

Horrible do not go unless you want to leave with a broken heart. The dogs do not appear well cared for at all--their cages smelled strongly of urine/feces (see pics) and the puppies were left to lay directly on the cold metal grates with no toys or bedding. It was so sad to see them in crowded cages, seemingly neglected.