Banfield Pet Hospital

My 5 yr old dog was vomiting and throwing up for 2 full days. I scheduled an IN ROOM appt for 1:30pm today at the Denton, TX location. They called me around 1:05pm and said I would need to drop him off for a few hours because Dr. Sreenavya Inupala would be at lunch. I asked if I could just bring him in after she gets back, that I didn't want him staying there sick for hours without me. She said no that wasn't an option. I said there was also a 430 appt available and I was told I couldn't do that one either because there last appt is at 5pm and if he's sick it could take longer. I don't understand how this is quality care and why my dog has to suffer because your Dr needs a sandwich! I am so upset and need someone to reach out to me. I cancelled the appt and probably will not bring either of my dogs back if this is the quality of care and service your company provides!

The Denton location has had a couple of bad days - but my last visit was it for me. Called and asked me to come earlier, which I did, and the line to check in/out (only 1 frazzled person at desk) was wrapped around the grooming room. Finally got checked in and went in a room that smelled and wasn't clean. Had blood and urine on the floor. I walked right back out and went to the Flower Mound Pet Smart location the next day, Dr. Cousins was there and it was wonderful.

Easy to schedule appointments, good communication leading up to the appointment and history taken by the technician for my appointment seemed well done and thorough. The support staff are very friendly and attentive. Took good care of my pet and completed the services I requested. The veterinarian was professional and recommended additional services I agreed were in the best interest of my pet, I appreciated and accepted their recommendations. Only criticism is the record keeping — my pet was seen for a dental, for which I approved dental radiographs and I was informed the radiograph machine was broken and they would take them if they could but might not be able to. I was not asked about whether my pet was on prevention, but I’d been asked about it in a prior appointment and had purchased it previously so it would have been in the medical record that my pet routinely takes parasite prevention. When I requested the full notes, the notes stated I declined radiographs, that my pet wasn’t on prevention and that I declined prevention— those details were not true and I was surprised to see them written.

Office visit $75! Disgusting!! Originally went for the Lyme vaccine on Jan 9th and he developed a sarcoma from it that never went away and a limp/stumble. Me thinking maybe it’s a reaction and they should fix it. So I take him back once I notice the knot or stumble wasn’t improving on Jan 22nd. I got a call from someone that day who could barely speak English for an “update” and she asked about giving him nausea meds, I said no, and then said she was going to draw blood. I go to pick my dog up and a guy brings out nausea meds! Like didn’t I say no! What about no do yall not understand. So instead they prescribed my 5.2 lb dog some pain meds THAT ALMOST KILLED HIM!! My dog was having every reaction from that medicine!! Not only did they not half the medication for me (like most real vets do), it was too strong of a dosage, and I had to pay $328 for 4 pills and a blood draw! Sunday Jan 25th from 11am -noon he started to lose his appetite, lose control of his bladder, AND HAVE A SEIZURE!!! He was almost unalive around 4:45pm but thankfully I had family on the phone to help. I was forced to take him to the emergency vet last night!!! So thanks to yall I almost lost my SERVICE ANIMAL! I will never be back! Hope yall close down for good!!

Worst experience ever!! Being able to choose no stars for this location would be great. We brought our 25lb beagle in for a suspected ear infection. They wanted to muzzle him because he was crying, no one even attempted to pet him or talk to him. The vet Dr. Kandru acted as if she had never seen a dog and was scared to even listen to his heartbeat. We moved here from another state and have never had a bad experience with Banfield until today. I would never leave my dog here nor will we be back. I will also be in contact with Banfield to file a formal complaint.