Whitneys paw spa

Even going there for 10 years. Wasn’t too happy with last grooming so mentioned it and NEW groomer got angry with me. She yelled at me in front of owners and they just stood there.

I've been using them for at least various year. They are good to my dogs and do a good job grooming them.

Take comfort in knowing that they work hard, are as honest as you can find, and you are supporting local small businesses. My dog is gleeful after she comes our with her little bow on.

Took three dogs to this location 12/27/24. They did the worst job I’ve ever seen them do. I’ve been going to them for a few years and they normally did a good job. I’m not sure what happened on their end, but two of my dogs had a choppy cut and my other dog was barely even trimmed. I tried to go and get the issue corrected but some worker was pacing back and forth being so rude. That person was cussing and inviting me to go to court over the issue. Let me share the pics of the mess they did to my dogs. A few pics is how they looked at pickup and the last pic was when they” fixed “ the cut. Just completely awful and no pride in their work.

DO NOT go here!! I NEVER want to leave a small business a bad review, like ever , this is an exception - Long, but you need to know! I have been in the city of Hurst for 20yrs . We recently switched Groomers and was referred here . I have 2 well treated golden retrievers, whom we keep very well maintained. We recently had some shedding issues so we came to this place because our other place was getting harder to get into. The 1st time we came here we were greeted by an elderly fella, which is fine super nice , Nothing wrong with that. We made an appointment I bring the dogs in. They had not only my name, but my dogs names written on these cards incorrectly. We corrected him, but we had to repeat ourselves a dozen times. Our cards look like a scratch offs because they kept scratching off and spelling the name wrong continuously . I was a little concerned that’s we were dealing with, but I figured maybe they were short staffed or whatever & Had somebody in the family helping out that day. We left our dogs, we picked them up that afternoon. What we had asked for was good.. We brought them a 2nd time, same scenario they Had my dogs names on somebody else’s cards and somebody else’s name on my dogs cards at that point I started to question stability , was making nervous Because they make you take your leash and collars off your dogs and take them with you so none of the dogs are marked with who they belong to. So I guess i was a glutton for punishment and decided to bring them back a 3rd time. My dogs have been shedding a lot more than usual . My daughter and I brought them in today 8/10 and explained to them that we wanted an extremely heavy de shedding bath and that we wanted a little bit heavier of a cut/trim this time but NOT shaved! My adult daughter & I both very explicitly explained what we wanted . Then proceeded to show us different levels of blades so that we could pick one, zero being the shortest up against the skin all the way to a 7, we chose 5 - When I arrived to pick them up this evening, my golden retrievers were completely & I mean completely shaved!!!!! , I even spoke to the groomer directly and made it very clear what I did and did not want this morning. When I came to pick them up, I was frustrated and in COMPLETE Shock!! I was explaining how upset I was and why is there haircut so short but the elderly lady cut me off while I was talking to the groomer called me HEY in reference And when I asked her, why did you cut me off and refer to me by HEY when you have my name ? she Slammed down the clipboard on the counter and began to shout at me as If I was in the wrong. Another thing that threw me off today was when we drop the dogs off this morning the very first thing the elderly man said to me was he wanted me to be aware of a negative Google review that had & proceeded to tell me even though it was kind of strange that he would share that with me I just listened to what he had to say ( assume he was just trying to have a friendly conversation why he brought that up as the beginning conversation I have no idea) I just proceeded to check my dogs In. Anyways, the groomer explained to me that I had told them that I wanted the #5, which I did but the Sample they had shown me was a much longer version of hair. She then proceeded to tell me that each hair is different and looks different but NOT ONCE did she tell me that when we discussed it earlier. The groomer that did our dog, her name is Joy. I’m assuming she works for the elderly couple and they’re the ones that own it. You could tell she was trying to be sympathetic to my frustration, but it was very hard to move past my anger & disappointment. They only take cash & they refuse to refund me, so needless to say I grabbed my dogs and I left. I didn’t even say goodbye. And I will NEVER be taking my dogs here again!! If you have golden retrievers, do not take them here because they do not know how to cut them!!! They didn’t even shave them evenly. My dogs look like they are wearing tupae’s - Pictures included - I have never been so upset!!