PetSmart Grooming

I am extremely unsatisfied with this location. My appointment has been rescheduled 4 times now due to this “Bailey” girl not coming into work. Not sure why no one is doing anything about it, but this is unacceptable. Been coming for 5 years, will NEVER return.

The girls at the grooming salon are all very friendly, are good at what they do, and seem to enjoy being there. From what I've seen during my many visits there, the dogs they are working on all seem comfortable and happy. If you are a new client, they will first spend some time touching your dog all over to see how they react. As far as I know, they do not work on dogs that are not compliant with the grooming process. Their prices are pretty reasonable compared to other professional groomers that I have been to.

Yesterday I took my dog in for the $60 package. I was told he would have a bath, be brushed,have his nails trimmed, be given a sanitary cut and have the fur around his paws and on his paw pads trimmed. Best I can tell, I paid $60 to have his nails trimmed. After getting him back I had to trim the fur around his paws and paw pads. I did the best I could to give him a sanitary cut. And I had to give him another bath - the dirt ran down the drain in rivulets. I can't put into words hiw dissatisfied I am. I won't be going here for grooming again and I may not even visit thus store again.

Bo and I his mama we love Cheyenne,. Cheyenne, is amazing. Thank you, Cheyenne, for everything you do for Bo and I. Cheyenne,, you are the best.❤️U.

Made online appointment. Checked in with my dog's details, got a confirmation phone call. Drove over an hour out of my way to bring my dog on the day of the appointment only to be turned away because of a minor preexisting condition I had already notified them of during the online check in process, prior to the confirmation call. I should have been notified by phone that they wouldn't take her before the appointment and it should've been canceled. Instead it caused a big inconvenience and a lot of wasted gas money. I should add, we've taken our dog to petsmart for grooming several other times and at other locations and have never had this problem. The associate stated it's a policy specific to this store. So if your dog has a heart murmur, take them elsewhere to be groomed.