Petco

I scheduled a grooming appointment online with this store. I Uber’d over today for the appointment and was told that they couldn’t groom my dog because she had a heart murmur until I had a letter from my vet saying it was safe. My dog was diagnosed with a murmur by Vetco (Petco’s mobile vet service) 3 years ago and she was getting groomed every two month at Petco in California with no issue. I don’t understand how they could have her rabies certificate on file but not their own vet’s info. So after $50 worth of Uber rides to and from Petco and half my day wasted, I went home. Never going back to this location again.

I really don’t like petco as company cause I hate the way they treat betta fish and most petcos have a horrible past of throwing live animals in the trash. Unfortunately this is the only place that sells the brand of dog food my pups need. It’s a decent store and the employees are always really nice. But there was a cashier recently that rubbed me the wrong way. Judging me for not putting my dogs through training and having more then one male dog. It was very weird of them to give me unsolicited advice and made me feel guilty about owning two male dogs. Then proceeded to try and sell me petco training services. After telling me having two male dogs causes temperament issues. Like girl you’re a cashier not a vet just let me buy my stuff and leave. Don’t give people unsolicited advice either because you sounded extremely judgmental and you definitely don’t have the proper experience to be customers what to do with their animals. This was on Friday evening 4/10/26

This review is specifically about the grooming area. I have taken my pup there twice before to get groomed with no issue. Unfortently, the latest appointment has made me not book another appointment with them. I had booked a cut and a bath for my pup and I specifically asked for her face to be trimmed and paws when talking to the tech on the phone. When arriving the day of the appointment about 10 minutes early, I was told I was too early and to walk around the store for ten minutes for my noon appointment. I felt this was very rude and unnessesary given there wasnt a line or other people waiting. Once 12pm hit I went back to the grooming area only to wait another 15 minutes to be waited on. When I was finally met with a tech she tells me my dog is only scheduled for a bath. We exchnaged words of how that is not what I scheduled and why. Finally I said thats fine can we just do a bath and just trim her face. The tech then brings out a brush to run through my dogs fur. She tells me that she cannot do a bath without a trim because of her hair and that I can reschedule. This now was almost 30 minutes past the time I got there and now I am being told they cannot take her.... even though I HAD scheduled her for a trim AND bath originally. This was so fustrating and I will not be going back to this petco for any services or to purchase anything. It honestly seemed like they were trying to get out of doing thier job.

Grooming 🐾 RIVER is the best groomer I’d ever had!!! We recently moved to Oregon, been to many dog salons/ groomers out of state… none of them could get my girl to look this perfect!!! My dog is a German shepherd + terrier mix and has long coat. Bunch of skin around her neck and when I want her short haired , groomers normally have problems around her face/neck area and my girl ends up with “face-stuck-on-body” look. But River, she just made my girl look fabulous, and it was her first time with my girl!!! My girl is a 10 yrs old senior, but River was wonderful with her :) got her back in 2.5 hours :) I strongly recommend River take care of your pups:):) thank you so much!!! We will be back!!!

While Petco has a good selections and friendly staff. They are missing the mark in a few areas. I did try to contact them before writing this review but they DO NOT have a way to leave general feedback. The website only offers help with specific predetermined issues, like a problem with an order. The biggest drawback is that online pricing is inconsistent with in-store prices. Frequently products are advertised online for significantly less than they are available in store (one time purchse price w/o coupons). For this reason, I strongly recommend Amazon for your pet needs as the pricing is transparent.