Petco

I went to buy my cat a new wand toy, but they didn’t have a very good selection… one is the same toy I bought him over a year ago, and he doesn’t like it, so no way I’d buy him another one. So instead I bought two of the 2 for $5 toys for my Mom and Dad’s dog when she comes to visit. They are small, and she loves small toys because they fit in her mouth well. Her favorite toys to play with at my house are ones I’ve bought her from the 2 for $5 bins, and I’ll gladly give her more of those over an expensive Kong any day!

First exam free so that saved me about $40. I got rabies vaccine for my cat about $40 total. Everybody was really nice and sweet to my cat. I highly recommend.

I came in to buy a bag of dog food. When i can in there was nobody in the store but an employee helping a customer with fish. i had been in the store for 5 minutes maybe before i got to the register where there was a line. the employee was still helping the customers with the fish. After waiting around 5-10 minutes for an employee to check us out. A young girl named Inca helped us. She was extremely rude, We had waited for her for 10 minutes maybe before she caught an attitude with us. We were really nice but annoyed we had to wait so we were confused on why she was the one angry with us. Never seen an employee so miserable and before. I will continue going to Pet Smart. Maybe don’t have your employees understaffed as well. But Inca is too immature for customer service.

This location is terrible on more than one occasion. They never answer the phone. I have tried three times now to call ahead to see if the self wash is open. Nobody ever answers. I called at 10:15 on a Friday. Not during a busy weekend hours. So I go up there and of course the self wash is closed. Actually I’m not 100% sure it was closed, but I stood outside the grooming center for a reasonable time and never got assistance. There’s no bell. I asked one associate if it was open and she didn’t know. The signs were up, but the belt wasn’t across the entrance of the self wash but it doesn’t look like it was open. The mats were propped up in the tub, etc. And I’ve asked a store associate before on a second attempt and it sounds like very much It is the grooming people versus the store associates. They are separate and the groomers handle the self wash. I work retail too, and I understand the struggle especially during the holidays and I am very reasonable and understanding of how retail works. They should communicate more clearly that they have staffing issues that affect the self wash or whatever the issue is or at least answer the dang phone. I will not be back to self wash or my once a month visit to stock up on other things. I’ve tried three times to do the self wash. The store is a cluttered mess. Freight everywhere needing unloaded. Unorganized. Out of bare pet essentials. The live animal area stinks like ferrets. I should have gotten pictures. This store is new and failing miserably from my management in retail perspective.

Petco is awesome please come get your new kitten at Petco. They have a few.