Aquarium

Absolutely love this incredible store. They are all so friendly and helpful. The selection is great and we've enjoyed our fish, snails, shrimp, frogs, and plants from here!

I been at this place 10 to 12 times and three-year ago I could get help but now I can't get no help and I don't give reviews but in the last 4 time (I know 4 times way) I can't get waited on . The last straw was when I was down there for 25 min looking at the fish and my granddaughter wanted a fish and thay pass me I say I need help and he said (I will be with you ) never seen him thay was only 3 customers me my granddaughter and one other guy. There was three workers. So I go looking it looks like he is putting up stock . (OK im here to by a fish and your make me wait for you to put up stock. So I leve he sees me and said sorry I said don't worry. Today( I don't no way) but here I am 2 people me and one other guy and we are looking at cichlid. I wanted one . I wont to get this right . Im right beside this two and the guy wanted to look more and the worker didn't ask me what im looking for are nothing . I don't no .( Must don't wont to sale fish.)

I have been waiting to post anything negative about this store, because I wanted to give the benefit of the doubt that any other interaction I have had previously, was due to lack of employees, bad days, etc. However, today was the last straw. I will never go back there. The first incident is when I was in the store looking at fish, and every time I’d go in, I’d love to see the beautiful puffer they had in with the plants. One day I went in, noticed the puffer wasn’t there, and asked about it. I was instantly scoffed at and told he was fed that morning and he was 100% alive. The man was EXTREMELY rude to me. I decided to bring my concern to a lady that worked there, she moved around plants, and sure enough, the puffer was decaying and it was evident it had been doing so for a couple of days. Mind you, the male worker lied and was speechless when he saw the puffer was dead. He didn’t apologize for his behavior or the way he talked to me. That same day, we found a nerite snail on the ground as well and I ended up buying 5 pea puffers, they were puny and malnourished. Shortly after, they all showed signs of ICH and I had to treat them. Call it coincidence… idk. 🤷🏽‍♀️ The next incident was when we went in, we were asking about plants and decided we would pick out some fish. We put our name on the board and waited patiently. The female worker was sitting there talking to a man and his daughter and I finally asked her when she had a chance could we receive help. Mind you, it was only us, and that man and his daughter in the store. She rolled her eyes at me, and came back at me with a snarky remark. Therefore, I didn’t argue back, I just walked away and decided to go to another store. The final incident is today. I decided to try to go in one more time, in hopes that the behavior/attitude would be different. I was wrongly mistaken. We didn’t get greeted. I had to ask where something was to be met with irritation that I even asked. Then, when we cashed out, I noticed that the cup of black worms that we bought, was filled 90% with dead worms. I brought it to the cashier’s attention (I think his name is Scott) and he said they weren’t dead and turned around blatantly ignoring my concern. This type of customer service behavior is disappointing and very unprofessional. I would strongly recommend searching other aquarium stores, where the employees are kind, knowledgeable, and respectful. How this store is even opening and functioning with the way they treat their customers, is astonishing!

This is an awesome business! They are so knowledgeable about all sorts of aquatic topics and happy to help you. They are incredibly kind and friendly. Their fish seem to be top knotch and very healthy. My son set up a fresh water tank and got a female Koi Betta along with some plants and companion fish with the help and guidance of the Aquarium staff. The tank and fish are doing fabulous! I'm so glad we went to this business and are definitely customers for life!

I just love this little place. The first time I went in, it was just to look around and get a feel for how much koi would cost. I was floored by how cool the displays were! Since then, we’ve bought 8 koi fish from Aquarium. All are thriving. We just bought two pond plants, as well. It’s nice to know there’s still such a specialty, family-owned store in Knoxville.